HR Operations Manager

Details
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Reference number

464938

Salary

£61,300 \- £68,800
Applicants new to the civil service will be recruited at the minimum of the pay band for the grade of the position into which they are appointed. Only in exceptional circumstances will a salary above the minimum be considered, based on skills, knowledge, experience and qualifications demonstrated through the recruitment process, and also equity with staff internal to the CMA.
A Civil Service Pension with an employer contribution of 28\.97%
GBP

Job grade

Grade 7### Contract type

Fixed term### Length of employment

14 months### Business area

HR Delivery, Corporate Services### Type of role

Human Resources

Operational Delivery### Working pattern

Flexible working, Full\-time, Part\-time### Number of jobs available

1
Contents
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• Location


• About the job


• Benefits


• Things you need to know


• Apply and further information

Belfast, Cardiff, Edinburgh, London, ManchesterAbout the job
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Job summary

The Competition and Markets Authority (CMA) is the UK’s principal competition and consumer protection authority. We promote competition and protect consumers with a clear end goal in mind: to drive economic growth and improve household prosperity. The CMA has a range of powers, which it uses to undertake a wide variety of cutting\-edge, high profile and complex work, spanning merger and market inquiries, competition and consumer law enforcement, our role in the digital markets competition regime, subsidy advice, and internal market advice.

You can read more about the CMA in our candidate pack.

The key purpose of the Human Resources (HR) team at the Competition and Market’s Authority (CMA) is to build the capacity, capability, and commitment of the CMA’s people in order to be a high performing organisation and to achieve the CMA’s strategic objectives. Key to working at the CMA will be your commitment to creating a working environment that promotes equality, diversity, and inclusion. We are embarking on a period of transformational change which will include our operating model, systems and ways of working. Your will have a significant role in delivering this change.

Reporting to the Assistant Director, HR Delivery, the HR Operations Manager will lead a busy HR Operations team with responsibility for delivering across the HR Lifecycle and Onboarding areas.

Job description

Management and Leadership

• Provision of a timely and effective service offering first line advice and guidance to colleagues and managers in response to enquiries on a range of employment and policy topics.


• Overseeing the processing of key onboarding, employee lifecycle and contractual changes (joiners/movers/leavers, secondments, changes in terms and conditions, promotions etc), and management of any escalations.


• Ensuring that there is a robust framework of operating practices and documented processes.


• Leading the HR Operations team, encouraging a culture of continuous improvement, including coaching and development of skills, managing overall performance, and ensuring timely and quality assured delivery of first\-line HR services and advice to the organisation.


• Working closely with colleagues across both the wider HR Delivery Team and PCC colleagues to ensure and provide a seamless ‘one HR’ service to the organisation.


• Considering alternative ways of working that improve productivity and quality, utilising available technology.


• Leading or participating in cross\-organisational and HR Operations development and improvement projects to increase productivity.


• Overseeing the delivery of all HR Operations casework specifically in relation to the management of contractual changes and transactions which occur during employment, ensuring a quality service to all users.

• Leading the delivery of the employee lifecycle and onboarding tasks (all transactional HR activity) ensuring all CMA people policies are implemented quickly and accurately and all key HR Operations processes are clearly documented and understood. This will include regular review of policies to ensure legal compliance and leading on new policy implementation.


• Ensuring the quality of the HR Delivery service offering, including adherence to agreed SLA’s and the effective management of escalations.


• Managing HR ticketing system BAU activity, ensuring that enquiries are responded to appropriately and fully, conducting analysis of enquiries received through HR to identify trends and make recommendations for improvement.


• Partnering with payroll colleagues to ensure seamless and accurate payroll processing.


• Management of all pre\-employment screening and new hire onboarding.


• Partnering with the recruitment team in maintaining Security Clearance for individuals within the organisation in line with policy.


• Management of the pre\-employment screening and new hire onboarding processes ensuring all tools and processes are communicated and documented.


• Leading on the production of HR submissions for the CMA’s Annual Report and Accounts, working with colleagues across People, Capability and Culture to collate input.


• Leading on the NAO mid\-year and end of year audit activity, and the annual PAYE Settlement Agreement.


• Leading on the collating and updating the content of the PCC segment of the CMA Business Continuity Plan.

Person specification

It is essential that you can provide evidence and examples for each of the following selection criteria in your application. For tips on how to make the most your application, please have a look at our guidance document.

• Experience of working in and performing in a lead role, managing a multi disciplined high\-volume HR team, demonstrating the ability to multitask with excellent attention to detail and experience of continuous improvement activity (Lead Criteria).


• Experience of effectively managing the work and projects of team members including monitoring of SLA’s and effectively supporting their learning and development (Lead Criteria).


• Experience in supporting the deployment of system enhancements including the development of new systems and ways of working.


• Experience of leading on projects.


• Excellent communication skills (written and oral) with the ability to tailor delivery to a variety of audiences i.e. stakeholders and HR colleagues, together with an ability to collaborate to drive improvements, yet build and maintain strong relationships.


• Good document management and proficiency in using IT software, particularly MS Excel, MS Outlook, MS Word, and MS PowerPoint. Experience of using Agresso and MS SharePoint is desirable.

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership


• Managing a Quality Service


• Communicating and Influencing


• Changing and Improving


• Making Effective Decisions

Technical skills

We'll assess you against these technical skills during the selection process:

• Use of IT software, particularly MS Excel, MS Outlook, MS Word, and MS PowerPoint. Experience of using Agresso and MS SharePoint is desirable.

Alongside your salary of £61,300, Competition \& Markets Authority contributes £17,758 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
You’ll also get:

• 25 days leave (increasing to 30 days over five years), plus 8 public holidays and an additional day off for the King’s birthday. In addition, you’ll be able to access a wide range of other types of leave as and when you need it, including generous maternity, paternity, shared parental leave and adoption options, as well as paid special leave for volunteering


• Season ticket loans, cycle to work scheme, flu vaccinations and eye tests


• Access to the Civil Service Sports \& Leisure, giving discounted gym membership, high street discounts, free access to UK wide attractions and a free Tastecard


• A range of wellbeing benefits, including an employee assistance programme, flexible working options and family friendly policies, regular networking events and professional learning opportunities at work

Our Values

We are Ambitious and Evidence\-based, and always strive for Excellence. We treat everyone with Respect and are Collaborative and Inclusive.

Everything we do is underpinned by the Civil Service values: Honesty, Integrity, Impartiality and Objectivity.

You can read more about life at the CMA in our candidate pack

Things you need to know
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Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.### Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.Application and sift stage

• As part of the application process, you will be asked to complete a CV, personal statement, and an online application form. Further details about application requirements are listed on the application form.


• The selection process is noted below and will comprise of the sift (CV \& application review), presentation and interview. Arrangements for the presentation and interview will be enclosed in the invitation.


• Please note that it

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