HR Manager– Gourmet Food Parlour

About Gourmet Food Parlour
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Gourmet Food Parlour is an Irish\-owned restaurant and catering business, proudly established for over 20 years.

We've grown a lot over the years and today have a mix of standalone restaurants across Meath, Galway and Dublin, catering divisions in Dublin and Galway, and onsite restaurants within Brown Thomas and Arnotts. Alongside our restaurants and catering teams, we have our main Head Office in Santry, our catering Head Office in Dublin, and a number of support functions including Finance, Operations, Marketing, Maintenance and Reservations.

It's an exciting time to be part of GFP. We're continuing to grow and develop the business, and our people are a huge part of that. With so many different areas of the business, there's plenty going on and no two days are really the same.

Our HR function is well established, with an experienced HR team supporting the wider business. HR is highly respected within our senior management team, and our expertise and judgement are valued. We're trusted to work autonomously and independently, while working closely with the wider leadership team and managers across the business.

This is a role where HR genuinely has a voice. You'll have the opportunity to bring your own experience and ideas, work closely with senior leaders and managers, and help shape how our people and HR function continue to develop as GFP grows.

We're proud of what we've built over the last 20 years, and we're looking for someone who wants to be part of the next stage of that journey.

About the Role
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We're looking for an experienced and commercially minded HR Manager to lead the HR function across Gourmet Food Parlour, supported by an established HR team made up of an HR Generalist and HR Administrator.

This is a hands\-on and varied role supporting our restaurant, catering, client\-site and support office teams. You'll work closely with the Managing Director, senior management team and managers across the business, as well as Operations, Finance, Marketing and our wider support functions.

The role has a strong focus on employee relations, employment law, manager support, compliance, recruitment and people development. You'll be trusted to provide clear, practical advice, manage more complex employee matters and help managers make good people decisions.

You'll also have plenty of opportunity to get involved beyond the day\-to\-day HR function. GFP is an open\-minded and well\-structured business, and if you have an idea or see something that could be done better, you'll have the opportunity to bring it forward and help make it happen. With the business continuing to grow, there are lots of exciting projects and opportunities to get involved in and lead.

Most importantly, this is a fun place to work. We have genuinely great people across the business, strong relationships between teams and a senior management team that values and respects HR.

You'll have the support of an established HR team, while also having the autonomy to bring your own experience, ideas and approach to the role and make it your own.

Key Responsibilities
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HR Leadership \& Business Partnership

• Lead and manage the HR function across Gourmet Food Parlour.


• Manage, support and develop the HR Generalist and HR Administrator.


• Act as a trusted HR partner to the Managing Director and senior management team.


• Provide practical HR advice and guidance to managers across the business.


• Work closely with Operations, Finance, Marketing and other departments on people\-related matters.


• Support managers in making effective people decisions while ensuring consistency, fairness and compliance.


• Identify HR and employee relations risks early and work with the business to address them.


• Provide regular HR updates, reporting and insight to senior management.


• Continuously look for ways to improve how HR operates and supports the wider business.

Employee Relations \& Employment Law

• Manage the full range of employee relations matters, including performance, attendance, conduct, grievances and disciplinaries.


• Lead and support investigations, hearings, appeals and complex employee relations processes.


• Provide managers with clear and practical guidance on employment legislation and HR processes.


• Manage sensitive and confidential employee matters with professionalism and discretion.


• Ensure HR processes are fair, consistent, well documented and legally compliant.


• Support the business with matters that may progress to the WRC.


• Work with external HR and legal advisers where required.


• Keep up to date with changes in employment legislation.

Recruitment \& Talent

• Oversee recruitment planning across our restaurants, catering and support functions.


• Work with managers and Head Chefs to understand recruitment and workforce requirements.


• Lead recruitment for management, senior and specialist positions.


• Support managers with interviewing, selection and decision\-making.


• Ensure a positive and consistent candidate and onboarding experience.


• Work with the HR team to develop effective recruitment processes and channels.


• Identify opportunities to develop and promote talent internally.


• Support workforce and succession planning across the business.

Onboarding, Development \& Performance

• Oversee a consistent and engaging onboarding experience for new employees.


• Support managers through probation and performance review processes.


• Identify training and development needs across the business.


• Coordinate mandatory and role\-specific training.


• Support career development and internal progression opportunities.


• Develop initiatives that support employee retention and engagement.


• Work with managers to address performance and attendance issues early and effectively.

HR Systems, Administration \& Compliance

• Ensure employee records, contracts and HR documentation are accurate and up to date.


• Oversee the employee lifecycle from recruitment through to termination.


• Work closely with Finance and Payroll to ensure accurate and timely payroll information.


• Maintain HR reporting and people data.


• Ensure HR documentation and processes comply with GDPR and employment legislation.


• Review and improve HR systems, processes and workflows as the business grows.


• Maintain appropriate records relating to employment matters and HR compliance.

Policies, Governance \& Risk

• Maintain and improve the company handbook, HR policies and procedures.


• Ensure managers understand and consistently apply company policies and procedures.


• Identify areas of HR risk and work with senior management to address them.


• Support the business with workplace investigations and employment\-related risk management.


• Ensure appropriate HR processes are in place and consistently followed across the business.


• Manage and maintain right\-to\-work, visa and employment permit compliance, including appropriate documentation, expiry tracking and follow\-up.


• Ensure employee records and HR documentation are accurate, up to date and maintained in line with GDPR and company requirements.


• Keep up to date with relevant employment legislation and ensure HR policies and practices are reviewed and updated accordingly.

Employee Experience \& Culture

• Help create a positive and consistent employee experience across GFP.


• Listen to employee feedback and identify areas where we can improve.


• Support employee recognition and engagement initiatives.


• Work with managers and other departments to strengthen our culture.


• Help develop GFP's employer brand and reputation as an employer.


• Make sure our people feel supported, listened to and treated fairly.

We're looking for someone who is confident operating as the HR lead for a growing, multi\-site business.

You will ideally have:

• A BA\-level qualification in Human Resources or a related discipline.


• CIPD qualification or equivalent experience.


• 5\+ years' HR experience in a managerial or senior HR capacity, including responsibility for leading and managing an HR team.


• Proven experience managing, supporting and developing HR team members, with the confidence to lead and provide direction to a team.


• Strong experience in employee relations and employment law.


• Experience managing disciplinary, grievance, investigation and performance processes.


• Experience working closely with senior management and confidently providing HR advice and guidance.


• Strong recruitment and workforce planning experience.


• Experience developing and implementing HR policies and processes.


• Strong knowledge of right\-to\-work requirements, employment permits and visa compliance, including managing documentation, expiry dates and ongoing employee eligibility to work.


• Experience working with payroll, HR systems and people data.


• A practical and open\-minded approach, with the ability to look at situations from different perspectives and find solutions that work for both the business and our people.


• A willingness to get out and about across our restaurants and sites when needed \- building relationships with managers and teams is an important part of the role.


• Industry experience in hospitality, catering, retail or another fast\-paced, multi\-site environment would be desirable.

Gourmet Food Parlour has been growing and evolving for over 20 years, and we're proud of what we've built along the way. We've continued to expand year on year, opening new sites, developing new areas of the business and creating opportunities for our people as we grow.

We're an ambitious business, but we're also very proud of our culture and the people behind GFP. We have a strong, clo

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