HR Business Partner
Location: London ( Field based \- Multi\-site with regular travel)
Reporting to: Head of HR
About the Role
We’re looking for an experienced and commercially minded HR Business Partner to join our fast\-paced, people\-led business supporting the London region.
This is a varied and highly visible role where you’ll partner closely with Operations Managers, acting as a trusted advisor on all aspects of the people agenda. You’ll combine strategic insight with hands\-on support to drive engagement, build leadership capability, strengthen talent pipelines, and ensure our people practices enhance both performance and culture.
What You’ll Be Doing
Strategic HR Partnership
- Partner with Operations Managers to align people strategy with operational and business goals
- Support the Head of HR in delivering the People Strategy to support long\-term business objectives
- Lead key initiatives across recruitment, retention, engagement, development, and succession
- Build strong regional relationships through regular venue visits, embedding best practice and supporting high\-performing teams
- Provide insight and feedback on operational execution and people practices
- Evaluate the impact of learning and development interventions to drive continuous improvement
- Support operational teams through on\-site observations to ensure the delivery and execution of our products align with company standards and expectations
- Coach and support Operations Managers to resolve people issues effectively, consistently, and in line with best practice.
- Identify trends, proactively reduce ER case volume, and upskill leaders
- Lead regional talent planning, including succession and capability development
- Identify training needs and collaborate with L\&D on targeted interventions
- Develop, review, and implement HR policies and procedures
- Monitor mandatory training completion and ensure we meet regulatory requirements.
- Analyse key metrics including turnover, absence, engagement, and ER trends
- Maintain accurate HR systems and records
- Provide actionable insights based on performance and behavioural trends
- Manage timelines, budgets, risks, and stakeholder communication
- Coordinate cross\-functional teams to ensure successful delivery and impact
- Maintain clear and comprehensive project documentation and reporting.
- Solid knowledge of UK employment law and HR best practice
- Proactive, solution\-focused approach with strong commercial awareness
- Excellent coaching, interpersonal and communication skills
- Strong analytical and problem\-solving ability
- High emotional intelligence and discretion when handling sensitive matters
- Ability to thrive in a fast\-paced, multi\-site environment
- Exceptional organisation and ability to manage multiple priorities
- Willingness to travel when necessary
- Experience supporting multi\-site operations and partnering with Operations Managers and General Managers.
- Demonstrated experience handling complex ER cases
- Experience delivering HR projects and contributing to people strategy
- Exposure to L\&D initiatives and capability building
- Knowledge of Harri ATS and Fourth Hospitality systems is desirable
Innovative: Our edge is our innovation. We stay one step ahead because we are always looking to invent and improve. We are bold, creative, pioneering and fearless. Got an idea? Share it!
Passionate: We’re not like other workplaces – there’s no need to hold back here. We’re a full throttle, high energy, total commitment bunch, and we throw everything we’ve got into giving our customers the best time possible.
Warmth: We're all about people. Social experiences are about people. We're passionate about what we do, and we all strive to be experts in our respective fields, spreading joy throughout our concepts by creating and delivering the best possible experiences.
Togetherness: We're a family. We work with each other, and we support each other; we win together, and we lose together. That means honesty, commitment and responsibility, from all of us.
What you'll get* Annual bonus
- 33 days annual leave inclusive of Bank Holidays
- Staff discount in all venues (50% off Sunday, Monday, 33% off Tuesday – Saturday, and free game hire)
- Private healthcare
- Regular team socials and weekly lunch in venue
- Monthly learning and development classes, quarterly team\-building events
- Summer and Christmas socials
- Help @ hand 24/7 health support
- Free access to therapy, nutritionists, and physiotherapists
INDHEADOFFICE
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