HR and General Administrator

Job Title – HR and General Administrator

Reporting to – Directors

Purpose of role – to support the directors and provide excellent customer service. To become part of a close team to ensure smooth running of a busy and diverse business.

Main Tasks:

HR duties

· Maintenance of staff holiday and sickness records using Natwest Mentor system. Advise all staff on holiday and sickness entitlement.

· Produce and maintain timesheets and other record keeping documents

· Organise/Administer/record all staff Health \& Safety training on Natwest Mentor system

· HR – organise paperwork for all new starters, leavers and contract changes as necessary.

General Administration Duties

· Administration of internet web orders and Ebay confirming payments

· Process Sagepay and Paypal payments

· Dispatch goods sold on website using courier software packages according to the Company’s website guidelines.

· Assist with maintenance of website online shopping page, ie stock control, price updates etc.

· Liaising with carriers and freight forwarders as necessary to dispatch goods and deal with customer queries regarding non\-delivery.

· Manage purchasing of items including stationery, cleaning supplies, PPE and other items for the whole Company.

· Respond to incoming telephone calls and process orders for all products as necessary, ensuring they are processed and despatched in a timely manner.

· Accurate filing of customers’ orders and invoices as necessary.

· Work in the Willow Shop to cover lunch breaks and as required during busy periods, staff annual leave.

Other Duties

· To provide support to the Company Directors’ as required.

· To work with the administration team to contribute to the smooth running of the office.

· Provide cover for team members during periods of annual leave or sickness.

· To be responsible for own health and safety and that of other members of staff.

· Be responsible for own personal development.

Person Specification

· Proven IT skills – Excel, Word, Internet \& Email

· Proven ability in HR management(ideally using Natwest Mentor)

· Experience in customer service

· Experience in Retail sales/shop environment

· Accuracy and attention to detail

· Ability to prioritise and manage own workload

· Ability to work as part of the team

· Experience in using SAGE 50 Accounts

· Experience in general administration duties

Pay: £14\.00 per hour

Expected hours: 21\.5 per week

Benefits:

• Casual dress


• Free parking


• On\-site parking

• GCSE or equivalent (required)

• English (required)

• United Kingdom (required)

• Taunton TA3 6HY (required)

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