HR Administrator

Details
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Reference number

462075

Salary

£27,942
A Civil Service Pension with an employer contribution of 28\.97%
GBP

Job grade

Administrative Officer### Contract type

Permanent### Business area

PINS \- Corporate Services \- People Unit### Type of role

Administration / Corporate Support

Human Resources### Working pattern

Flexible working, Full\-time, Part\-time, Compressed hours### Number of jobs available

2
Contents
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• Location


• About the job


• Benefits


• Things you need to know


• Apply and further information

Location
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BristolAbout the job
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Job summary

Do you want to make a real impact on the colleague experience as a HR Administrator, delivering a trusted, high quality People service that keeps the organisation running smoothly.

In this role, you’ll be a central point of contact for HR and People queries, providing clear guidance on policies, resolving issues efficiently, and ensuring processes are accurate, timely, and professional. You’ll support a wide range of employee lifecycle activities, from onboarding and systems support to maintaining data, helping to create a seamless and positive experience for colleagues and managers.

Working as part of a collaborative People team, you’ll use your judgement to deliver the right outcomes, maintain high standards of service delivery, and contribute to continuous improvement across People services.

If you’re motivated by helping others, take pride in delivering excellent service, and want to build your experience in HR operations, this HR Administrator role offers the opportunity to add real value every day in an inclusive and supportive environment.

This role is internally recognised as People Coordinator.

The Planning Inspectorate has a long and proud history in ensuring a fair planning system for England. The work we do has a significant impact on people’s lives, the communities where they live and the economy.

We want our colleagues to be able to work more flexibly and more collaboratively, exploring new and innovative ways to improve the way we provide services.

For further information on the Planning Inspectorate, please visit our careers page at Civil Service Careers

Job description

We’re looking for someone who takes pride in delivering a high quality and reliable service and is motivated by supporting others. You will be organised, approachable, and confident in handling a wide range of queries, using sound judgement to provide clear, consistent, and professional advice. In this role, you will act as a key point of contact for colleagues and managers, responding to people related queries, resolving issues, and knowing when to escalate where appropriate. Your day\-to\-day work will involve processing a variety of people transactions, supporting onboarding activities to ensure a positive experience for new starters, and maintaining accurate and up to date information across systems and records.

You will work closely with colleagues across the organisation to ensure queries are handled efficiently and processes run smoothly, while also identifying opportunities to improve ways of working. You will be responsible for managing your workload effectively, balancing priorities to meet deadlines without compromising on quality. Maintaining high standards of data accuracy and confidentiality will be essential, alongside ensuring compliance with relevant policies, procedures, and regulations. Through your work, you will contribute to a positive colleague experience and support the effective delivery of People services.

Salary

New entrants to the Civil Service are expected to start on the minimum of the pay band. Internal rules apply to existing Civil Servants, i.e. level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive 10% increase. Either case is determined by whichever is the highest.

This role is being advertised at AO Grade which has a salary of £27,942\.

Working hours:

Standard working week is 37 hours, Part time at 30 hours or above, flexible working hours policy available.

Office Attendance

This role is contractually based at our office in Bristol, 10\-minute walk from Temple Meads train station. We recognise and value the mutual benefits of hybrid working and have a flexible approach to in person attendance, which can vary dependent on the requirements of individual business units \- the details of which can be discussed with candidates if invited to attend an interview.

Person specification

We will assess your application against the Essential Criteria listed:

Essential Criteria

• CIPD Level 3 qualified, or equivalent experience, with commitment to achieve the qualification within 2 years.


• Customer focused with effective organisational skills.


• Proven capability managing multiple tasks at once while maintaining high attention to detail


• Confident in handling sensitive information securely and in line with data protection requirements.


• Proven experience in providing accurate and timely support to resolve queries from colleagues, managers, and stakeholders.

For guidance on how to structure your application please visit: About the application process , Civil Service Careers

Behaviours

We'll assess you against these behaviours during the selection process:

• Delivering at Pace


• Communicating and Influencing


• Working Together

Technical skills

We'll assess you against these technical skills during the selection process:

• Proven experience in providing accurate and timely support to resolve queries from colleagues, managers, and stakeholders.

Benefits
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Alongside your salary of £27,942, Planning Inspectorate contributes £8,094 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.* Flexible working options, including flexi\-time, part\-time, compressed hours and home working if suitable for the role.

• A working culture which encourages inclusion and diversity.


• 25 days annual leave increasing by 1 day per year up to 30 days after 5 years, plus 1 privilege day to mark the King’s birthday. In addition to the normal bank holidays.


• Generous family friendly policies.


• Fast and modern IT kit which utilises Windows 11 and Microsoft 365, enabling seamless working from home and collaboration across teams.

Things you need to know
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Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.### Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Strengths, Ability, Experience and Technical skills.Application

Complete the online application form on Civil Service Jobs which requires the following information:

• Civil Service Judgement Test: As part of the application process, candidates will be required to complete an online Civil Service Judgement Test before submitting their application. This assessment evaluates how candidates apply judgement in work\-related scenarios, including analysis, decision\-making, and communication. The test must be completed in full as it forms an essential part of the selection process and cannot be submitted separately.


• A CV: The CV section lets you share your job history. List your jobs, how long you worked at each, and briefly describe your roles and duties. Make sure to show how your experience matches the essential criteria of the job you're applying for. Type or paste this information into the 'Employment History' box in the online application. You can't attach your CV.


• A Personal Statement (500 max): The personal statement lets you explain why you're a good fit for the job in more detail. Use it to show how you meet the essential criteria listed in our advert.


• A Statement against the Lead Sift Criteria (250 words max): This statement should give evidence against the Lead Sift Criteria listed below.

If there are many applications, we might use a lead sift. This means we'll first check if you meet the key requirement listed below. If you don't, we won't review the rest of your application.

• Proven experience in providing accurate and timely support to resolve queries from colleagues, managers, and stakeholders.

All shortlisted candidates will be advised of the outcome shortly afterwards.

Interview

If you are shortlisted, you will:

• Be asked to attend an interview to have a more in\-depth discussion about your experience and suitability for the role


• Interviews will be a blend of behaviour, strength and experience questions

Candidates who pass the shortlist stage will receive full assessment details with their interview invitations.

Other Information

Shortlist Date: 3rd June 2026

Interview Date: w/c 15th June 2026

Interviews will be held remotely using MS Teams. The interview will not be recorded or retained, other than usual interview protocol and in line with Civil Service Jobs privacy notice.

Reserve list

A reserve list may be held for a period of 12 months from which further appointments can be made.

Future Matches

Candidates who demonstrate strong potential and future readiness but score just below the required level at interview may be considered for alt

This listing is from indeed. View original listing ↗