Housing Officer
Housing Officer (Dispersal Accommodation)
Bournemouth
£32,000 - £35,000 per annum
Full-time | Permanent
About the Role
We are currently recruiting for compassionate and proactive Housing Officers to join a fast-paced and rewarding environment supporting vulnerable individuals across Bournemouth.
This role focuses on supporting Service Users, ensuring their welfare, safety, and successful move-on from the dispersal accommodation. You will manage a large and varied caseload while also overseeing a portfolio of properties, ensuring they are safe, well-maintained, and compliant.
This is a highly dynamic role requiring strong organisation, resilience, and a genuine passion for supporting people.
If you're a dedicated and resilient individual looking to take the next step in your housing or support career in Bournemouth then please get in touch
Key Responsibilities
Service User Support
- Manage a caseload of approximately 200-250 Service Users
- Conduct inductions and support Service Users settling into accommodation
- Carry out regular welfare checks and property visits
- Signpost individuals to relevant services such as healthcare and local support agencies
- Report and manage incidents, safeguarding concerns, and absconding cases
- Ensure timely move-on in line with contractual requirements
- Conduct property inspections and report maintenance issues
- Coordinate repairs and ensure properties meet health & safety standards
- Prepare properties for new occupants and manage voids effectively
- Support inventory management and minor repairs where required
- Work closely with internal teams and external stakeholders
- Attend meetings and contribute to service delivery improvements
- Maintain accurate, up-to-date records and documentation
- Support colleagues and provide cover when required
- Ensure compliance with company procedures and relevant legislation
- Participate in training and continuous professional development
- Remain responsive to communications and operational demands, including emergencies
- Experience working in housing, support work, or a similar role
- Strong organisational skills and ability to manage a high-volume caseload
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Understanding of safeguarding and supporting vulnerable individuals (desirable)
- Full UK Driving Licence and access to your own vehicle (essential)
- Opportunity to make a real impact supporting vulnerable individuals
- Varied and rewarding role with no two days the same
- Supportive team environment
- Ongoing training and development opportunities
- 33 days annual leave (including bank holidays)
- Life cover (2x basic salary)
- Westfield Health membership - cashback on health services and discounts for retailers and gyms
- Laptop, phone, and any other required equipment provided
- Mileage expenses - claimable from home
- 6-month probationary period
- Employer pension contributions (4% employer, 4% employee)
- Referral bonus scheme
This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn.
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Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If you would like to find out more about the position, then please email Lucy at
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