Housing Officer
We believe great neighbourhoods start with great relationships. As a Housing Officer, you’ll be out in our communities, getting to know customers, tackling issues that matter and helping people feel safe, supported and proud of where they live. If you enjoy working with people, solving problems and making a positive difference every day, this could be the perfect role for you.
Salary: £38,746.40 (plus car allowance of £2,750.28) per year
Contract: Permanent, full time
Your week: 36.25 hours Monday to Friday 8am to 5pm
Location: Hybrid with a weekly presence in our Milton Keynes office. This role requires travel in and around the Central Bedfordshire areas and Northamptonshire.
Snapshot of your role
- Manage a portfolio of tenancies, ensuring compliance with agreements, policies, and relevant legislation.
- Handle a caseload of complex tenancy and neighbourhood issues, including enforcement and compliance-related cases.
- Minimise voids and support efficient re-letting of properties while maintaining high standards.
- Carry out pre-tenancy interviews and provide ongoing support to help customers sustain their tenancies.
- Monitor and improve estate standards, including communal areas, grounds maintenance, and safety compliance.
- Build strong relationships with local authorities, police, and community partners to address local issues and improve neighbourhoods.
- Maintain accurate case records, ensure GDPR compliance, and meet performance targets while managing your own workload.
- CIH Level 3 qualification, or willingness to work towards it.
- Proven experience in estate and neighbourhood management within a housing environment.
- Experience of managing people, including providing direction and performance support where required.
- Strong understanding of housing regulation and the ability to apply this in practice.
- Experience of building effective relationships with local authorities and external partners.
- Confidence using housing management systems and maintaining accurate records.
- Ability to work flexibly across a large geographical area and prioritise a varied workload.
- A collaborative, resilient approach with the ability to remain calm and effective when handling complex situations.
Please read the attached Job Description before applying so you get the full scope of the role.
Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Closing: 8 June
Interviews in Milton Keynes: 15 June
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
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