Housing Manager

Are you a commercially minded, result driven leader looking to take on an operational management role? We are recruiting for an experienced housing manager in a hand-on, customer focused position.

The ideal applicant will have experience within lettings and property management and be able to offer an exceptional level of service on a day to day base to current landlords, tenants and associated partners.

What you will be doing:

• Manage, coach and develop the homes team, hold regular 1 to 1's to shape clear paths for development and progression


• Manage void levels, rent collections, arrears management and associated KPI's


• Ensure manageable workflows, analyse trends and continually work to improve costs


• Build partnerships with the support team, property services, finance and local authorities


• Continually develop and build the property portfolio


• Evaluate operational risks and best practices


• Ensure anti-social behaviour is monitored and appropriately actioned


• Manage complaints


• Attend networking and partnership meetings


• Take accountability

• Similar industry experience - social housing, housing association, private lettings


• Strong knowledge of property maintenance, landlord management and residential leases


• Experience using CRM


• Solid experience with budget control


• Management experience


• A full UK driving licence and own vehicle

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