Housing Admin Support Officer

Housing Admin Support Officer

Temporary, Full Time

£28.00 - £31.00 ph (umbrella)

Location: Rochford Essex

Please note you will be required to be site based 3 days a week, due to location of office use of a car is preferable.

Accountabilities

We are seeking to recruit a full-time temporary Housing Admin Support Officer. You will be responsible in being part of a small team to deliver a customer orientated service within the Housing Options and Homelessness service. Experience in a customer facing role would be essential, experience in a housing options environment would be desirable.

• Deliver an excellent internal and external customer focused service in order to support the Housing Options service to find and process suitable solutions regarding customers’ homelessness and housing issues, acting as first line point of contact for customers.


• Support the Housing Options service to carry out the Council’s statutory duties under homelessness legislations, Homeless Reduction Act 2017, Localism Act 2011, codes of guidance, case law and the Council’s own policies and procedures


• Assist with administrative duties associated with homelessness, housing advice and housing allocations services; including liaison with other Council departments, statutory and voluntary agencies, other Local Authorities, Landlords, Solicitors, Banks and Building Societies


• Receive and accurately triage or record enquiries for advice and assistance, across the Housing Options Service. Including conducting triage phone calls.


• Manage the data input of all documents and correspondence for the Housing Options Service.

• Able to evidence excellent communication skills and ability to work in challenging situations


• Good working knowledge of Microsoft Office software: Word, Outlook and Excel to include spreadsheets


• Effective written communication and customer service skills


• Able to work to deadlines and work in a high-pressure environment


• Experience of working in a frontline customer focused environment dealing with the public by telephone and in person


• Effective team working. Sharing ownership, team goals and workload

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

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