Housekeeping Operations Manager - Bristol/Cardiff

Operations Manager - Housekeeping (Hotel Sector) | £44,000-£45,000 + Car + Benefits | Bristol/Cardiff Area

Are you a housekeeping professional ready to take the next step into multi-site operations management?
Do you have a deep understanding of hotel housekeeping and enjoy leading people to deliver service excellence?

If so, we'd love to hear from you!

About the Company

We are a dynamic and growing business providing outsourced housekeeping services to the UK hotel industry. Working with well-known hotel brands across the country, we deliver high-quality housekeeping operations and staff management services.

Due to continued growth, we're now seeking an Operations Manager to support and manage a number of hotel sites across the South West and Wales region. This is an exciting opportunity to join a forward-thinking organisation with strong values, supportive leadership, and long-term career potential.

What You'll Be Doing:

• Overseeing housekeeping operations across a portfolio of hotel sites


• Supporting and managing site-based teams to ensure service standards are consistently high


• Working from home, with 3-4 days per week spent on-site


• Leading on recruitment, onboarding, compliance, audits, and team development


• Monitoring KPIs and supporting budgeting, forecasting, and process improvements


• Assisting with the mobilisation of new sites and supporting client relationships

• You have a strong understanding of hotel housekeeping operations and experience running or supporting busy departments


• You're currently in a similar multi-site role or ready to step up from a senior hotel housekeeping position


• You have excellent leadership and people management skills


• You understand the full operational process, including rotas, stock, compliance, and budgets


• You hold a full clean UK driving licence and are happy to travel regularly across Bristol, Cardiff, the South West, and surrounding areas


• You are flexible, proactive, and comfortable working independently

• £44,000 - £45,000 per year


• Permanent, full-time contract


• Company car + laptop + phone


• Private health insurance


• Life insurance


• Pension scheme


• Mental health & wellbeing support


• Family and personal health support services


• Clear long-term career progression opportunities

This is a home-based role, but due to the travel requirements, you must be based in or around the Bristol or Cardiff area.

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