Housekeeping Assistant - Casual

Housekeeping Assistant

Reports to: Housekeeping Manager / Housekeeping Supervisor

The role of a housekeeping assistant, you are responsible for maintaining a high standard of guest care and cleanliness in guest rooms and throughout the hotel.

About the role

• Ensure all rooms are cleaned to a consistently high standard as per brand standards and per the allocated time frame


• Ensure keys are signed in and out at the start and end of your shift


• To reject linen that does not conform to the company standard


• To ensure all equipment and trollies are kept clean and in good working order


• Follow lost property and key procedures


• Report any maintenance issues to your immediate manager


• Any other reasonable request by a member of the Management team.

• To ensure all Fire, Health \& Safety \& Food Safety Regulations are adhered to. Attending any training sessions necessary to keep you updated on new legislation and ensure compliance with all current legal requirements. To be aware of your responsibilities following the company's Health \& Safety procedures.

• Good organisational skills and the ability to work under pressure


• Enjoy working and dealing with the public, being part of a team, and the ability to work on your own.


• Be confident, pleasant, and a good communicator.


• Have a professional and presentable manner.


• Take pride and have attention to detail in your work


• Hard working and reliable

• To create fans and advocates of our product and business by ensuring you deliver Celeb Service to all customers by showing ‘Bravado’ and by using Consistent and Engaging customer service to excite our customers and turn each interaction into a sales opportunity to increase profitability.


• To attend training that will embed Countrywide’s Celeb Service Ethos.


• To show enthusiasm and love for our products and services


• To ensure that Celeb Service and Stand Out Service are at the centre of everything that you do within the hotel, with every interaction with our customers.

• Be part of a growing hotel that encourages development in Hospitality and be trained to be your best self.


• Staff and "Friends and Family" rates at all IHG hotels worldwide and all Countrywide Managed Hotels.


• 28 days Annual leave (inclusive of bank holidays)


• Access to Employee Assistance Program


• Free Meals on duty


• Contributory pension scheme


• Uniform

This job description will be subject to review, and the postholder will be consulted about any proposed changes. It is expected that the appraisal process will provide such an opportunity to discuss any amendments to your job description.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Pay: From £12\.71 per hour

Work Location: In person

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