House Host Manager

Job Ref: MAI3805Branch: Maison EstelleLocation: Maison Estelle \- LondonSalary/Benefits: £54,240 OTE per annumContract type: PermanentHours: Full TimeHours per week: 45Posted date: 09/06/2026Closing date: 23/07/2026 Who are we?

Maison Estelle is a private members’ club set in a Grade I\-listed Georgian townhouse on Grafton Street, Mayfair. A ‘hosted home’, bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.

What’s in it for you?

At Estelle, we prioritise your well\-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates and biannual socials. Nurture your well\-being with stocked colleague spaces and staff food. Engage in forums shaping The Estelle Way. Join us for a fulfilling journey where you are *valued*, *supported*, and *celebrated*.

The on target earning potential for our House Host Manager is £54,200 per annum \- comprising a base salary of £37,600, plus a qualified estimate of £16,640 in gratuities and service charge

Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.


• Exclusive staff rates and FB discounts across Ennismore brand.


• Birthday day off


• Goes without saying, but we will feed you during your shift.


• Added protection of our pension, health cash plan and life assurance schemes.


• 28 days holiday, inclusive of bank holidays, which increases with length of service.


• Recommend\-a\-friend bonus scheme.

The key responsibilities for this role will include but are not limited to:

• Creating a warm, welcoming and lasting impression for our members.


• Striving to build genuine relationships with all members.


• Providing genuine, attentive, natural, and friendly service to our members in order to reflect our standards.


• Answering phone calls, taking reservations and answering questions or queries members may have and ensure all follow up is carried out promptly.


• Being always immaculately presented in the correct uniform.


• Ensuring all member information is captured and recorded on their profiles.


• Being aware of all VIP members and their guests visiting us and ensuring their experience is tailored appropriately.


• Anticipating members needs and providing them with a personalised experience.


• Ensuring the reception area is tidy, presentable and fully stocked with all necessary stationery and materials.


• Feeling empowered making a decision that will enhance the member experience or defuse any complaints which may arise.


• Ensuring any issues that may arise are dealt with immediately and to conclusion, logged accurately and promptly followed up.


• Prepare reports for the meeting.


• Managing team, looking after their mental welbeing.


• Support Cloakcroom team in the smooth running of their department, reviewing that the area is clean and tidy before, during and after shift and lost property is logged efficiently.


• Be available for no less than 2 closing shifts (3 AM) a week. Thursday, Friday or Saturday.

• Previous Host Manager experience, ideally in a London Private Members or a very similar high end hospitality establishment.


• Computer literate (MS Office, SevenRooms, CRM systems)


• Attention to detail, able to identify mistakes and request clarification.


• Excellent time\-management skills; comfortable prioritising what is important during busy periods.


• You are an inspiring leader who relishes taking responsibility.


• Confident in using purchasing, health and safety, payroll and rota systems.


• Stays up to date with current food and beverage trends and best practices.


• Must be able to work flexibly including evenings and weekends due to the operational hours of the club.


• Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members.


• A genuine passion for hospitality and hosting.

This listing is from indeed. View original listing ↗