Hôtesse

Mandarin Oriental, Geneva is looking for a Host/ess to join our SACHI team.

Are you a master of your craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset?

We invite you to become a Fan of the Exceptional.

Mandarin Oriental is the award\-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought\-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting\-edge of luxury experiences.

Mandarin Oriental, Geneva, ideally located on the banks of the Rhône River, is a true landmark combining timeless Swiss elegance with Mandarin Oriental’s renowned hospitality. With 181 rooms and suites, exceptional restaurants, and a passionate team of professionals, the hotel embodies our mission to transform the ordinary into the exceptional every single day.

About the Job

Based at *Mandarin Oriental, Geneva*, within the SACHI Department, the Host/ess is responsible to welcome customers who come to eat in a courteous and efficient manner and to optimise the restaurant's activity by taking as many bookings as possible, either by telephone or in person, in accordance with established procedures. The Host/ess reports directly to the Restaurant Manager.

Here is a non\-exhaustive list of tasks related to these responsibilities:

*Before service:*

• Have a thorough knowledge of the floor plan and the layout of our best tables.


• Ensure that there are enough Wi\-Fi cards for our customers during service.


• Ensure the cloakroom is clean and tidy, ready for service.


• Ensure welcome candles are changed and lit.

• Greet customers warmly and with a smile, take their coats and show them to their table, pulling out their chairs and wishing them a pleasant meal.


• Memorise customers' faces and table numbers for when they leave.


• When everyone has arrived, the hostess helps to tidy up the restaurant as much as possible with the front\-of\-house team, while ensuring that customers are seen off at the entrance and given their coats back.

• Be thoroughly familiar with the style of cuisine, including the name of the chef and his other restaurants around the world.


• Pass on all information concerning customer comments to the restaurant manager.


• Anticipate every customer request.


• Be able to welcome and seat guests according to the reservation plan and make last\-minute changes.


• Be able to collect guests' coats from the cloakroom and return them upon departure.


• Demonstrate interpersonal skills (interpersonal skills) to build customer loyalty.


• Welcome and serve guests in accordance with the hospitality principles of a 5\-star hotel, respecting the expectations of the Mandarin Oriental Group and Swiss Deluxe.


• Handle guest complaints in accordance with the LQE procedure and refer complaints and all guest comments to management.


• Adhere to and apply the Mandarin Oriental principles set out in ‘Our Commitments’.

• A passion for service and attention to detail.


• Minimum 2 years' experience in a similar position


• Previous service experience in a luxury hotel or fine dining environment preferred.


• Team spirit, curiosity, and a desire to learn and grow.


• Good communication skills and a flexible attitude.


• Fluency in English and French, another European language is a plus.


• A valid Swiss work permit or EU passport.

Learning \& Development – Your success is our success. We craft unique learning and development programmes for every stage of your career so that you continue to grow and thrive.

MOstay – When you work as hard as our colleagues do, it’s important to take time off. As a member of the \#MOfamily, you can enjoy complimentary stays and special rates for you and your loved ones at our hotels around the world.

Health \& Colleague Wellness – Finding the right work\-life balance is essential.

Your wellbeing matters to us — that’s why we offer health benefits and wellness programmes globally.

Local Benefits at Mandarin Oriental, Geneva

• A competitive salary and benefits package in line with the Swiss luxury hospitality market.


• Daily meals provided at our staff restaurant.


• Uniform provided and maintained by the hotel.

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