Hotel Sales Office Manager
The Manchester Conference Centre and Pendulum Hotel, with 117 bedrooms and 15 meeting rooms for 2 to 280 delegates, are looking for a Sales Office Manager with reactive and proactive sales experience.
The Role
In this new role, you will lead the existing reactive Conference and Reservations team, grow revenue, maximise conversion, and ensure high customer satisfaction through strong attention to detail.
You will also ensure prompt response times, identify upselling opportunities, collate and analyse reports, make outbound calls to existing and previous clients, and seek new business for the hotel.
This is a full\-time, 40\-hour\-per\-week position, mainly Monday to Friday during office hours. Flexibility will be required around events and booked appointments.
Who we are looking for:
- Experience in a Sales or Event Coordinator role within a hotel or events venue.
- A proven track record of managing a successful sales team.
- Ability to implement revenue management operations, procedures, and best practices.
- Ability to forecast, budget, and analyse Groups, Meetings and Events business, supporting the GM in planning activity to achieve budget.
- Ability to identify new revenue and sales opportunities.
- A highly organised and efficient approach, with the ability to multitask, prioritise effectively, and communicate clearly both verbally and in writing.
- Good working knowledge of Guestline or a similar system, plus Microsoft Office.
What we offer
- Discounted parking.
- 20 days’ holiday, plus bank holidays and your birthday off.
- Pension scheme contribution.
- Excellent company perks and discounts across the wider Group, including friends and family rates.
- Additional support and guidance from a wider, highly successful Hotel Management Group.
Pay: £32,000\.00\-£36,000\.00 per year
Work Location: In person
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