Hotel Receptionist

Job Overview
We are seeking an energetic and dedicated Hotel Receptionist to be the welcoming face of our hospitality team. Reporting to the Reception Manager, this is a vital role, where you will serve as the first point of contact for guests, ensuring a seamless and memorable experience from check\-in to check\-out. Your enthusiasm, professionalism, and exceptional customer service skills will help create a warm, inviting atmosphere that keeps guests returning. This position offers an exciting opportunity to thrive in a dynamic hotel environment, contributing to guest satisfaction and operational excellence.

Key Responsibilities

• Welcoming guests and providing a friendly and professional check\-in and check\-out service.


• Managing hotel reservations using the property management system.


• Handling telephone, email, and face\-to\-face enquiries.


• Processing payments and balancing guest accounts.


• Assisting guests with requests, local information, and hotel services.


• Responding promptly and effectively to guest concerns and complaints.


• Managing room allocations and ensuring guest preferences are noted.


• Liaising with housekeeping, maintenance, food and beverage, and management teams.


• Maintaining accurate records and reports.


• Following hotel policies, security procedures, and health and safety requirements.


• Supporting the wider hotel team as required to ensure smooth daily operations.


• Supporting Conference and Events executives.

• Excellent customer service and communication skills.


• Professional, friendly, and approachable manner.


• Good computer literacy and attention to detail.


• Ability to remain calm under pressure and work in a fast\-paced environment.


• Flexible approach to working shifts, including evenings, weekends, and bank holidays.


• Good organisational and time management skills.


• Ability to work independently and as part of a team.

• Previous hotel reception or hospitality experience.


• Knowledge of hotel reservation systems.


• Experience handling cash and card payments.


• Knowledge of local attractions, transport links, and city centre amenities.

Expected hours: No more than 40\.0 per week

Experience:

• Reception/reservation: 2 years (required)

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