Hotel Receptionist Part Time

Hotel Receptionist (Part Time)

Location: Holiday Inn Salisbury\-Stonehenge
Hours: Full\-Time (24 hours per week, including evenings, weekends, and holidays)
Reports To: Front Office Manager

Job Overview

We are seeking a friendly, professional, and reliable Hotel Receptionist to join our front\-of\-house team. As the first point of contact for guests, the receptionist plays a key role in delivering excellent customer service and ensuring a welcoming and efficient front desk experience.

Key Responsibilities

• Greet guests warmly upon arrival and provide a positive first impression of the hotel


• Manage guest check\-ins and check\-outs efficiently and accurately


• Handle reservations, cancellations, and amendments using the hotel’s booking system


• Answer phone calls, emails, and in\-person enquiries in a professional manner


• Provide guests with information about hotel services, local attractions, and travel options


• Process payments, invoices, and maintain accurate guest records


• Resolve guest complaints or issues promptly, escalating when necessary


• Coordinate with housekeeping and maintenance to ensure room availability and guest satisfaction


• Maintain a clean, organised, and professional reception area


• Follow hotel policies, procedures, and health \& safety standards at all times

• Previous experience in a hotel reception or customer service role (preferred but not essential)


• Excellent communication and interpersonal skills


• Professional appearance and friendly manner


• Strong organisational and time\-management skills


• Comfortable using computer systems and booking software


• Ability to remain calm and courteous under pressure


• Good attention to detail and accuracy


• Fluent in English; additional languages are an advantage

Benefits:

• Company pension


• Discounted or free food


• Employee discount


• Free parking


• On\-site parking

• United Kingdom (required)

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