Hotel Receptionist

Job Description:

Seeking a customer\-oriented receptionist to join our team! We are a 2\-star boutique hotel in the heart of Amsterdam and looking for someone who can greet our guests with a smile, answer phone calls with enthusiasm, and keep the reception running smoothly. This is the perfect opportunity for someone who is a people person, enjoys wearing multiple hats, and is flexible to work morning and afternoon shifts. Hotel experience is preferred and training is paid.

Key responsibilities:

• Greet guests as they arrive and assist with check\-in and check\-out procedures


• Process reservations and cancellations in our hotel software


• Facilitate and coordinate guest requests and needs


• Answer phone calls and respond to emails and other forms of communication in a timely manner


• Resolve any issues or complaints that guests may have in a timely and professional manner


• Assist with the breakfast service and lobby sales


• Maintain a tidy and organized front of house area


• Proactively resolve ad hoc tasks that can pop up during shifts

Requirements

• Currently living in Amsterdam


• Have a BSN and work permit (if applicable) in the Netherlands


• Flexible to work morning and afternoon shifts (including weekends and public holidays), though morning shifts are mainly on offer at the moment


• Solid experience in a customer service role and preferably hotels


• Good communication and interpersonal skills


• Fluent in English (written and oral) is a must and Dutch would be a bonus


• Strong organizational and time\-management skills


• Ability to multitask and work efficiently in a fast\-paced environment


• Proficient in Microsoft Office


• Experience with hotel property management software is a big plus

If you are passionate about delivering exceptional customer service and enjoy working in a dynamic and friendly environment, we would love to hear from you!

\*\*\*NOTE: unfortunately we are unable to consider applicants that are living outside of Amsterdam or overseas

Job Type: Part\-time

Pay: From €15,00 per month

Ability to commute/relocate:

• 1017 Amsterdam Centrum: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you competent in computer software such as Microsoft Excel and Microsoft Outlook? And (potentially) hotel software like Mews, Fidelio Opera, Protel or Cloudbeds?


• Are you available to work morning (and possibly afternoon) shifts?

Experience:

• Hotel or other customer facing: 1 year (Required)

Language:

• English (Required)

Work authorization:

• Nederland (Required)

Work Location: In person

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