Hotel Receptionist - Full Time
You will be required to work 5 days out of 7 on a combination of early and late shifts. Must be flexible to cover weekends on rota (early shift is 7\.45am until 3:00pm and late shift is 2:45pm until 10:00pm). Half an hour unpaid break allowed and free meal provided on duty.
Approx. 35 hours per week Some flexibility in completing more hours when covering holidays/sickness is required.
\*Ensuring all guests are welcomed upon arrival, taking charge of check\-in and check\-out procedures and creating a welcoming, relaxing first and lasting impression.
\*Dealing with any guest queries or complaints during their stay, seeking advice or assistance from the Duty Manager where required.
\*Responding to reservation queries smoothly and efficiently, building a rapport with guests from the first point of contact.
\*Building a strong rapport with guests quickly and using sales skills to push revenue.
\*Responsibility for the Front Office float and recording all necessary transactions, meeting compliance and legal expectations.
\*Preparing all bills and accounts for departing guests and continuing to maintain an excellent customer service experience for each guest.
Experience required:\-
\*Previous hotel reception experience preferred and would be advantageous.
\*Working knowledge of computerised booking system and third party booking agents preferred.
Other skills required are:\-
\*Enthusiastic and self\-motivated.
\*Excellent communication skills.
\*Friendly and welcoming.
\*Eager to learn.
\*Organised and well presented.
\*Good team worker.
\*Ability to work independently and manage own priorities.
\*Flexible to cover extra shifts as and when required.
\*Basic DBS check will be required at applicant's own cost.
Apply via indeed.com with CV and cover letter to Mr A R Sheikh
Job Types: Full\-time, Permanent
Pay: Up to £22,500\.00 per year
Benefits:
- Company pension
- Discounted or free food
- Free parking
- On\-site parking
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