Hotel Reception Supervisor

About the Role

We are seeking an experienced and enthusiastic Reception Supervisor to join our front office team. This is a hands\-on role responsible for supporting the day\-to\-day operation of the reception department, ensuring exceptional guest service standards are consistently delivered, and leading the team by example.

The successful candidate will be highly organised, customer\-focused, and capable of motivating a team in a fast\-paced hospitality environment.

Key Responsibilities

• Supervise the daily operation of the reception department.


• Lead, motivate, and support Receptionists to deliver outstanding guest experiences.


• Ensure smooth and efficient check\-in and check\-out procedures.


• Handle guest enquiries, requests, complaints, and feedback professionally and effectively.


• Assist with training, coaching, and development of front office team members.


• Manage room allocations and work closely with Housekeeping and Maintenance departments.


• Monitor reservations, arrivals, departures, and occupancy levels.


• Ensure company procedures and health \& safety standards are followed.


• Support the Front Office Manager with departmental administration and reporting.


• Act as a Duty Manager when required.

• Previous experience in a hotel reception or front office role.


• Supervisory experience within hospitality is preferred.


• Excellent communication and customer service skills.


• Strong organisational and problem\-solving abilities.


• Ability to work under pressure while maintaining attention to detail.


• Flexible approach to working hours, including evenings and weekends.


• Positive, professional, and team\-oriented attitude.

Work Location: In person

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