Hotel Operations Manager

Hotel Operations Manager

About us...The 4\* Red Lion hotel is a unique 13th Century hotel located in central Salisbury. We have a new and exciting opportunity for an experienced Hotel Operations Manager to join our team. Reporting to the General Manager, you will have a strong background in the hotel industry and be ready for a new challenge. This is a varied role – suitable for an individual with a flexible approach, strong leadership skills with proven experience confident dealing with all day to day hotel operations within a diverse property.

Role responsibilities:

• Oversee all aspects of hotel operations, ensuring these are maintained within the hotels established policies and procedures


• Deputise for the general manager in their absence


• Optimise any opportunities to drive revenue \& exceed budgeted sales \& profit targets


• Provide operational guidance and support to all operational teams within the business including: Restaurant, Bar, Conference and Banqueting, Front of house, Maintenance \& Housekeeping.


• Lead and develop staff who directly report into you, ensuring they are set clear \& measurable objectives and these are delivered in line with the business strategy


• Promoting a sales culture across the operation


• Ensuring all health \& safety policies \& procedures are kept up to date and all tasks are completed in line with the health \& safety calendar


• Managing the first aid training schedule for all staff required to attend


• When required assist with the recruitment of new staff


• Updating payroll information every month alongside the general manager, ensuring this is provided to finance in a timely and accurate manner


• Promoting a customer care culture across the hotel – promoting customer loyalty and repeat business


• Remain aware of business trends, systems and practices in the industry to remain current and encouraging a culture of continuous improvement


• Taking a ‘hands on’ approach, overseeing events within a busy operation

The Ideal Candidate

• Experience of working at senior level within a hotel


• Previous hotel management experience


• Understanding of front of house systems and procedures.


• Demonstrates ability to be able to control wages and costs.


• Able to work to a shift pattern including weekends and evenings


• Comfortable working under pressure, quick thinking and practical


• Strong customer service skills with the ability to respond to guest needs and deal with issues in a calm and professional manner


• Drive and influence sales and control revenue capture


• A natural leader with excellent communication skills


• Experience of using Rezlynx/ Guestline PMS would be highly advantageous

This is a full time role, where you will be required to work evenings and weekends so please ensure you are comfortable with this before applying.

Job Type: Full\-time

Pay: £33,000\.00\-£35,000\.00 per year

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