Hotel Duty Manager
Hotel Duty Manager
Lancashire Manor Hotel
Salary: £30,000 per annum
Full\-time: 40 hours per week
Lancashire Manor Hotel is looking for an experienced and motivated Hotel Duty Manager to join our management team.
This is an exciting opportunity for someone with a strong background in hotel operations who enjoys working in a busy, customer\-focused environment and is confident taking responsibility for the smooth running of the hotel.
The Role
As Hotel Duty Manager, you will be responsible for overseeing the day\-to\-day operation of the hotel, ensuring our guests receive a high standard of service and that all departments operate efficiently.
You will act as a senior point of contact for guests and staff during your shifts, dealing with any issues that arise and ensuring the hotel maintains its high standards.
Key Responsibilities
- Oversee the daily operation of the hotel during your shifts.
- Provide leadership and support to hotel staff across all departments.
- Ensure excellent customer service and guest satisfaction.
- Deal professionally with guest queries, complaints and requests.
- Monitor standards of cleanliness, presentation and service throughout the hotel.
- Work closely with Reception, Food \& Beverage, Housekeeping and Events teams.
- Support the management team with the smooth running of weddings, functions and events.
- Carry out regular checks of hotel areas and report any maintenance or operational issues.
- Ensure company policies, health and safety procedures and hotel standards are followed.
- Assist with staff supervision, training and development.
- Complete handovers and ensure important information is communicated between shifts.
- Assist with opening and closing procedures where required.
- Handle unexpected situations calmly and effectively.
- Support the Operations Manager and wider management team with the day\-to\-day running of the hotel.
We are looking for someone who:
- Has previous hotel management or supervisory experience.
- Has a good understanding of hotel operations.
- Has excellent customer service and communication skills.
- Is confident managing and supporting a team.
- Can remain calm and professional under pressure.
- Has good organisational and problem\-solving skills.
- Is flexible and able to work a variety of shifts, including evenings, weekends and bank holidays.
- Takes pride in maintaining high standards.
- Is confident dealing with guests, staff and suppliers.
- Has a positive, hands\-on approach to hotel operations.
- £30,000 per annum
- 40 hours per week, full\-time
- A varied and hands\-on management role.
- The opportunity to work within a busy hotel environment.
- A supportive management team.
- Opportunities for career development and progression.
Apply now to join the team at Lancashire Manor Hotel.
Pay: Up to £30,000\.00 per year
Benefits:
- Free parking
- On\-site parking
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