Hotel Duty Manager

Job Overview
We are seeking a professional and dynamic Hotel Duty Manager to oversee daily operations within our esteemed hotel. The successful candidate will be responsible for ensuring exceptional guest experiences, supervising staff, and maintaining high standards of service. This role offers an excellent opportunity for individuals with strong leadership skills and a passion for hospitality to contribute to a welcoming and efficient environment. The Hotel Duty Manager will play a pivotal role in upholding the hotel’s reputation for excellence and ensuring smooth operational flow.

Responsibilities

• Oversee the daily operations of the hotel, including front desk, housekeeping, and guest services teams


• Lead and supervise staff to ensure high standards of service delivery and guest satisfaction


• Handle guest enquiries, complaints, and special requests promptly and professionally


• Coordinate with various departments to ensure seamless operation across all hotel functions


• Assist in managing reservations, check\-ins, and check\-outs efficiently


• Support human resources activities such as staff scheduling, training, and performance management


• Ensure compliance with health and safety regulations and hotel policies


• Maintain a welcoming environment by promoting teamwork and positive staff morale


• Contribute to the development of operational procedures to improve efficiency and service quality

Experience

• Proven supervisory experience within the hospitality industry, ideally in a hotel setting


• Strong background in guest services, hospitality management, or related fields


• Experience in human resources management, including staff training and scheduling


• Multilingual or bilingual skills are highly advantageous for effective communication with international guests


• Demonstrated leadership capabilities with the ability to motivate and manage diverse teams


• Knowledge of hotel operations systems and reservation software is preferred


• Previous experience in managing guest relations or handling complaints is desirable

This role is ideal for motivated individuals who thrive in fast\-paced environments and are committed to delivering outstanding hospitality experiences. The successful candidate will possess excellent organisational skills, a proactive approach to problem\-solving, and a genuine passion for guest satisfaction.

Pay: £27,000\.00\-£29,000\.00 per year

Work Location: In person

This listing is from indeed. View original listing ↗