Hospitality Manager

Elior Stadia – Bringing the Buzz to Matchdays \& More

When the crowd roars, the food has to be just as exciting! At Elior Stadia, we serve up epic matchday meals, gourmet hospitality, and fast, fresh stadium snacks \- so fans can focus on the action while we handle the flavour.

Primary Role Objective

The incumbent is responsible for ensuring operational excellence across Alexander Stadium's non\-event day and event day business, encompassing conferencing, events, hospitality, retail and food \& beverage operations, reporting directly to the General Manager. They will manage operational budgets to assist in the delivery of operating profits at site level, effectively grow and retain the contract, and lead all day\-to\-day operational planning and delivery. The role provides best practice guidance and leadership to the onsite operations teams, ensuring business objectives, company standards and operational targets are consistently achieved.

Metrics

The role is measured on the delivery of key site\-based performance targets, adherence to operational budgets, achievement of financial objectives, and key performance indicators relating to client satisfaction, customer experience, employee engagement and operational compliance.

Responsibilities

Business Leadership

• Develop a service\-led working environment, ensuring initiatives are implemented that deliver growth, profitability and continuous improvement.


• Lead the day\-to\-day operational function of Alexander Stadium, including planning, budgeting and operational delivery.


• Proactively manage site\-related operational issues.


• Lead the planning process for Alexander Stadium's event day hospitality, retail, conferencing and catering operations.


• Monitor the performance of direct reports against agreed objectives and targets.


• Instil a culture of achievement, accountability and continuous improvement.


• Implement operational best practice across the site.


• Coordinate operational activities across all business functions as required.


• Participate in contract retention initiatives and continuous improvement projects.


• Work collaboratively with the General Manager and senior leadership team to implement and deliver the long\-term operational strategy.

Planning \& Organisation

• Deliver the operational strategy for Alexander Stadium's food and beverage operations.


• Develop, manage and control the annual operational budget and business plan.


• Meet and exceed agreed operational and financial targets.


• Produce daily, weekly and monthly operational reports for the General Manager.


• Build effective internal relationships to ensure seamless service delivery.


• Develop external relationships to support recruitment and attract high\-quality talent.

Competence \& Development

• Act as the operational liaison between Alexander Stadium and Elior UK, maintaining positive client relationships at all times.


• Manage and control operational overheads within agreed budgets.


• Identify opportunities to increase revenue, improve efficiency and reduce operational costs.


• Ensure policies, procedures and service standards are implemented and consistently maintained.


• Conduct regular performance reviews, coaching sessions and development planning with team members.


• Maintain succession planning and appraisal records to company standards.


• Proactively identify and manage operational risks.


• Ensure all operational activities comply with health \& safety legislation, food safety standards, legal requirements, environmental policies, duty of care and company best practice.


• Deliver and promote operational training and learning activities that support current business needs and future operational development.

Other Responsibilities

• Identify, develop and mentor future operational leaders through effective succession planning.


• Undertake any other duties commensurate with the level of the role as required by the General Manager.

Characteristics

The successful candidate will:

• Act with honesty, integrity and professionalism.


• Treat others with dignity and respect.


• Build credibility and trust with clients, colleagues and stakeholders.


• Drive positive change and constructively challenge existing processes.


• Demonstrate enthusiasm and a positive outlook towards future opportunities.


• Empower and develop others to achieve success.


• Lead by example, honouring commitments and delivering on promises.


• Effectively manage time, resources and competing priorities.


• Demonstrate a commitment to continuous learning and personal development.


• Communicate confidently and effectively, both verbally and in writing.


• Possess excellent numerical, commercial and analytical skills.


• Apply a logical and solution\-focused approach to problem solving.


• Tailor communication appropriately for different audiences.


• Manage conflict professionally and constructively.


• Demonstrate resilience, determination and a strong drive for results.


• Show confidence in decision\-making and relationship building.


• Maintain exceptionally high personal and professional standards.


• Work autonomously while contributing effectively as part of the wider management team.


• Influence and gain commitment from a wide range of stakeholders.


• Adapt quickly to changing business needs and operational demands.


• Remain productive and effective during periods of uncertainty.


• Take ownership and personal responsibility for delivering operational excellence.

Brilliant Work Deserves Brilliant Perks!

At Elior, we believe that when you love where you work, it shows. That’s why we make sure our team feels appreciated, supported, and set up for success! Here’s what’s waiting for you:

• Free, tasty meals \- Enjoy tasty, nutritious food on us while you work!


• Flexible working \- including part time roles, because life doesn’t run on a 9\-5 schedule.


• Plenty of Time to Unwind \- 28 days of holiday, and after two years, enjoy even more with 31 days.


• Leave for life’s important moments \- whether family, personal or unexpected.


• Give back time \- paid volunteering days for the causes you care about.


• Room to grow \- career development and learning opportunities for all stages of your career.


• Wellbeing first \- mental health support and wellbeing perks.


• Financial security \- pension schemes and life assurance.


• Exclusive discounts \- save on entertainment, leisure, and even travel!

One small thing \- we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage.

Why You’ll Love Working Here

We’re a people\-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day.

And here’s the best part \- 87% of our team say they’re proud to work here! Why? Because we create a place where you’re listened to, trusted, supported, and valued.

Not sure you match every single requirement? Apply anyway! Research shows that many people \- especially women and those from underrepresented backgrounds \- hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you’re passionate and ready to grow, we want to hear from you!

We Celebrate You!

At Elior, diversity and inclusion aren’t just policies, they’re who we are. We know that different perspectives make us stronger, and we’re dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.

Need any support or adjustments during the application process? Just let us know \- we’re happy to help!

Ready to join us? Hit ‘Apply Now’ and let’s chat!

This listing is from indeed. View original listing ↗