Hospital Bookings Manager

The Lead Hospital Bookings Manager is responsible for the safe, efficient and patient‑focused coordination of all elective, diagnostic, inpatient and day‑case bookings at Greater Lancashire Hospital. The role ensures optimal theatre utilisation, consultant availability and a high‑quality private patient experience, whilst maintaining compliance with CQC Fundamental Standards and internal governance requirements.

.Key Responsibilities

1\. Leadership and Operational Management

• Lead and manage the hospital bookings service across all specialties


• Ensure accurate and timely scheduling of inpatient, day‑case and diagnostic activity


• Act as senior escalation point for booking issues


• Ensure service resilience during periods of high demand

2\. Patient Experience and Private Care Pathways

• Deliver patient‑centered booking processes reflective of private healthcare standards


• Oversee patient communications including appointment confirmation and changes


• Respond appropriately to patient feedback and concerns

3\. Theatre and Capacity Optimization

• Maximize theatre and consultant utilisation


• Minimize late cancellations and unused capacity


• Support service development and pathway redesign

4\. Governance and Compliance

• Ensure compliance with CQC Fundamental Standards, consent and GDPR


• Contribute to audits, quality reviews and inspections


• Escalate capacity or safety risks appropriately

5\. Workforce Management

• Line manages bookings and admissions staff


• Lead recruitment, induction, appraisal and performance management


• Ensure appropriate staffing levels

6\. Performance and Reporting

• Monitor KPIs including utilisation, cancellations and waiting times


• Provide reports to senior management


• Drive service improvement

7\. Systems and Data

• Ensure effective use of booking and patient administration systems


• Maintain accurate, confidential records


• Support digital improvements

Person Specification

Essential

• Significant experience managing hospital bookings or patient access services


• Proven people‑management experience


• Experience in a private or independent hospital setting


• Strong knowledge of CQC requirements

Desirable

• Management qualification (ILM/CMI)


• Experience supporting CQC inspections


• Experience in service redesign

Values and Behaviours

• Commitment to high‑quality private patient care


• Professionalism and accountability


• Collaborative and improvement‑focused approach

Job Type: Full\-time

Pay: From £30,000\.00 per year

Benefits:

• Additional leave


• Canteen


• Company events


• Company pension


• Free parking


• Health \& wellbeing programme


• On\-site parking

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)


• Administrative: 1 year (preferred)

Work Location: In person

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