HOP Master (Restaurant Supervisor)

Supervisor\- Full time 40 hrs per week\- Fully flexible. Previous experience in a similar role required

Fast. Fresh, Fearless

Are you ready to join one of the fastest\-growing Vietnamese food brands on a mission to serve the most authentic and freshest taste of Vietnam to customers within 3 minutes?

As we grow across the UK and London, we are looking for thoughtful \& free\-spirited leaders to come and deliver the HOP experience.

Do you come from the world of Hospitality?

Ready to join something special?

Ready to Lead, Grow, and Thrive?

Let’s do it!

As a HOP Master, you support the Assistant General Manager in running a fantastic HOP restaurant and delivering great restaurant performance.

This isn’t just another supervisor role \- it’s a career with real growth opportunities. We invest in our people with paid training, team events, bonuses, and a culture that celebrates individuality \- because we know that when you’re at your best, our team and our guests feel it too.

If you’re an operator with a passion for hospitality, a love for fast\-paced environments, and the energy to inspire those around you, we’d love to have you on board. Come be a part of something different—where the only thing we put in a box is our food!

The Role at a Glance:

HOP Master (Restaurant Supervisor)

London (100% Onsite)

£13\.50 per Hour

Plus a complete benefits package including free food on every shift, team events and parties, clear development path, discounts, gifts and more…

Hours: Full Time (up to 45 hours per week)

Our Story:

Born into a family of caterers, our founder, Paul Hopper, has hospitality in his blood. After six uninspiring years in the city, he set off to South East Asia, where a typhoon unexpectedly led him to Saigon. There, he discovered pho from a bustling street vendor, immersing himself in the rich flavours and vibrant culture.

Inspired by the warmth and resilience of the people, HOP Vietnamese was born.

Since 2015, HOP has been serving London \& Manchester with fresh, flavourful food across five thriving restaurants—soon to be seven in 2025\. Join us as we continue to grow!

Our Commitment to you:

When visiting Vietnam, you’ll immediately notice a strong sense of community \- people sharing meals in street food markets. Thoughtfulness is at the heart of Vietnamese culture, not just among friends and family but also toward strangers and visitors. Everywhere you go, there’s an immense energy and positivity, from the people to the bustling streets and markets.

These values are at the core of everything we do, especially when it comes to our team. That’s why we promise to always be mindfully respectful and thoughtful in our actions and decisions \- whether they affect you, our community, or our planet. If you’re part of the HOP family, know that we are grateful for everything you do.

We celebrate uniqueness, champion individuality, and embrace diversity. You’ll never be asked to be anything other than yourself \- because your personality is what makes HOP, HOP! Our restaurants stand out from anything else on the high street. We love pushing boundaries, breaking the norm, and doing things differently. The only thing you’ll ever find us putting in a box is our food!

Where you’ll shine:

As a part of the management team, you'll be assisting steer the daily operations and ensuring top\-notch service, delicious food, happy teams and happy customers. Leading by example, you'll inspire and energise your colleagues and play a key role in ensuring the smooth daily running of your restaurant. With a keen eye on detail, you'll support in optimising workflows, managing stock, and keeping costs in check—without ever compromising on quality. Compliance is key, so you’ll be involved in making sure health, safety, and licensing standards are always met. From handling customer feedback with a smile to training and supporting a happy, motivated team, you’ll play a vital role in delivering an exceptional dining experience.

Please be aware that we handle pork in our restaurant.

About you:

\+ At least 1 year of previous supervisor/management experience

\+Full availability across the week, including weekends.

\+ Ideally, you will have experience in the restaurant, hospitality, quick\-service restaurants (QSR) or high\-energy, casual dining industry

\+ Proven ability to thrive in a fast\-paced restaurant, balancing efficiency with great customer experience

\+ Some operational knowledge, including stock management, compliance, and cost control

\+ Hands\-on approach—willing to step in when needed

\+ Honing the craft of excellent communication skills, with the ability to engage both team members and customers

\+ A problem\-solver who stays cool under pressure and can adapt quickly to challenges

\+ Passion for food and service, with an understanding of Vietnamese cuisine or culture being a bonus

What’s on Offer:

\+ Competitive hourly rate

\+ day off on your birthday \+ 1 extra day for every two years working for HOP

\+ Structured career ladder for development

\+ Free food on every shift

\+ Team events \& parties

\+ Referral scheme

\+ Flexible pay through wagestream

\+ 50% discount when you come with family or friends

\+ Gifts on special occasions

Sounds like a good fit? Apply here to start your journey

Job Type: Full\-time

Pay: £13\.50 per hour

Benefits:

• Company events


• Company pension


• Discounted or free food


• Employee discount


• Referral programme


• Store discount

• Are you fully flexible to work any shift, any day?


• How many years of experience do you have as a supervisor?


• Are you looking for permanent or temporary job?

• United Kingdom (required)

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