Home Care Co-ordinator
Aceso Homecare is an independent Domiciliary (Care at Home) Provider based in Sandbach, Cheshire (CW11\) and Cheadle ,Staffordshire, (ST10\)
Aceso Homecare pride ourselves on being so much more than just an employer. We are a family run organisation that values and respects our staff and clients with a passion for caring and supporting both alike.
Here at Aceso Homecare we have an exciting opportunity for a dynamic, high motivated and team\-player to join our leadership team as a Home Care Co\-Ordinator.
Job Purpose
To support the Registered Manager in the day to day running of Aceso Homecare client operations and play a pivotal role within the Management team by ensuring compliance with Governance and Assurance requirements and legislation relevant to the service.
The Role
The successful applicant will work closely with the Registered Manager and to coordinate and deliver a high\-quality domiciliary care service for vulnerable adults in the local area.
You will promote the highest standards of care and service with a focus on person centred care, and integration with other support agencies in the community.
- Create, update and audit client care plans and assist with digital care planning.
- Maintain accurate client and Care Professional records on electronic and paper systems used by Aceso Homecare.
- Conduct client and Care Professional introductions.
- Take a proactive approach to recruitment and retention of staff and clients.
Ensure successful operation of quality control systems and performing quality assurance and service review visits for clients.
Continually reviewing and improving processes to ensure the most effective and efficient service is always being delivered.
Effectively managing complaints and incidents, carrying out investigations relating to the quality of the service and using those findings to initiate improvements.
Promote a positive culture in line with the Aceso Homecare ethos, vision and values.
Proactively Network within the local communities that we cover.
Work with the Directors and Registered Manager to promote Aceso Homecare as a key provider within the local Integrated Neighbourhood teams.
Provide inspired leadership to the team making sure that exceptional service is delivered to the clients.
Play an active role in disciplinary investigations, interviews and meetings following company policy and in conjunction with advice from the HR Provider.
Ensure that policies and procedures are adhered to by all employees.
Maintain the accuracy and integrity of data across all relevant platforms.
Keep up to date with changes in legislation and regulations.
Proactively identify own development areas in line with business objectives and the duties of your role, taking action within a reasonable timeframe.
Ensure compliance with Aceso Homecare’s Equality and Diversity Policy, in respect of employment and service delivery.
Carry out any other duties deemed necessary for the successful operation of the business.
Essential criteria
Extensive care experience with a proven track record in providing consistent excellent customer service.
Qualified to NVQ Level 3 or above
Proven experience in leading, training and managing a team to provide high quality domiciliary care services.
Demonstrate a willingness for continual professional development.
Excellent knowledge and understanding of compliance and legislative requirements of the Care Standards regulations.
Strong skills in conducting care assessment and care planning.
Good understanding of systems and processes.
Excellent interpersonal and communication skills.
Ability to inspire others and build fantastic working relationships.
Strong organisation and planning skills.
Drive and motivation to step into a new role and develop care services.
Passionate about providing the highest quality of care.
Commercially aware and have strong influencing and negotiating skills.
Ability to work well and accurately under pressure.
Be responsive, agile and remain calm whilst dealing with multiple priorities.
Be flexible to meet demands of the business including participating in an on\-call rota.
Strong understanding of Rota’s and rostering systems.
Good working knowledge of IT Systems with experience of Microsoft Office or Google Suite, working with databases and virtual communication platforms with the ability to learn and adopt new technologies where appropriate.
Support the On\-Call function, which may require the support of team members out in the field in emergency situations, and the requirement to travel throughout the community to conduct new client assessments.
A full driving licence and access to a vehicle.
Core Competencies
Role Specific Competencies
Driving Results
Adapting to Change
Customer Focus
Quality Focus
Influencing
Leading Others
Teamwork \& Collaboration
Planning and Organising
Communication \& Relationship Management
Agile Learner
This document describes the general nature and level of work for the position. It is not a exhaustive, and occasional may require the successful applicant to complete other duties that support the safe delivery of services.
Aceso Homecare is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to a Criminal Records check at the appropriate level.
Job Type
Full\-time in accordance with the business needs of the organisation, which will require some weekend working (covering of senior team members sickness and annual leave.)
On call paid in addition
Location
In Person, shared between in the Field / Client facing and office based
Benefits
- Company pension
- Paid Travel
- Annual Leave Entitlements
- Blue light Card offered hundreds of high street and on line store discounts
- Corporate events
- Referral scheme
Benefits:
- Company pension
- Employee discount
- Referral programme
- Sick pay
- Store discount
- What location are you based please?
- Care Team Leader or Deputy Care Manager: 1 year (required)
- Driving Licence and your own car for work (required)
- NVQ Level 3 or above (required)
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