HMO Lettings and Property Manager

Role summary

The Lettings and Property Manager is responsible for the day\-to\-day lettings and management of this single 71\-room student HMO and other house shares, ensuring high occupancy through the academic\-year cycle, full legal compliance, and excellent tenant relations. The role requires strong organisational and tenant\-facing skills, a thorough understanding of HMO regulation, and comfort working with a largely student and international\-student tenant base.

The ideal candidate is a target\-driven property professional capable of running lettings operations for a single large\-scale asset while ensuring compliance with all legal and regulatory requirements.

Key responsibilities

1\. Lettings operations and occupancy management

• Oversee the full lettings cycle from marketing and listing through to tenancy agreements and move\-in, aligned to the academic year.


• Market rooms through Rightmove, Gumtree, SpareRoom, OpenRent, university accommodation portals, international student agents, and digital channels (Facebook, Instagram).


• Manage listing performance, optimise advert content, and monitor enquiry and response rates.


• Ensure all tenant enquiries and applications are processed efficiently, including from international and overseas\-based applicants.


• Handle tenancy renewals, terminations, and deposit disputes for the building.


• Maintain occupancy of at least 90%, with particular attention to the September/October intake and minimising voids between academic years.


• Respond to tenant enquiries via phone, email, and in person at the property.


• Conduct viewings and show\-rounds to prospective tenants and their families/agents.


• Follow up with prospective tenants to secure bookings and finalise agreements and the move\-in process.

• Draft and process tenancy agreements, ensuring compliance with HMO regulations.


• Conduct Right to Rent checks, including for international and visa\-holding students, verifying tenant documentation.


• Ensure all deposits are collected and registered with a government\-approved Deposit Protection Scheme (DPS).


• Maintain accurate tenancy records in Concurrent CRM, ALTO and internal databases.


• Process council tax exemptions for student tenants.

• Report regularly to the Branch Manager on occupancy and rental performance.


• Develop strategies to increase occupancy and minimise void periods, particularly around semester changeover.


• Provide senior management with rental performance updates and market insight for the Manchester student market.


• Identify opportunities to improve tenant retention (re\-booking returning students) and the overall performance of the building.

• Work with the PayProp Administrator to ensure rent collection is timely and accurate.


• Monitor arrears and implement strategies for rent recovery, including liaison with guarantors where applicable.


• Assist in setting room\-pricing strategy based on room type, demand, and competitor purpose\-built student accommodation in Manchester.

• Oversee marketing of available rooms on Rightmove, Zoopla, and OnTheMarket, alongside student\-specific channels.


• Work with the marketing team on digital campaigns for both UK and international student acquisition.


• Build relationships with university accommodation offices and international student recruitment agents to support the pipeline into Ashton House.


• Utilise social media and SEO strategies to increase engagement and lead generation for the property.

• Act as the first point of contact for tenant issues, including escalated complaints.


• Coordinate with on\-site maintenance and security contractors (including the 24/7 CCTV and parcel service) to ensure issues are resolved promptly.


• Work with the Branch Manager to resolve disputes and ensure high tenant satisfaction.

• 5\+ years of experience in HMO lettings, property management, or estate agency.


• Experience managing a large\-scale or purpose\-built shared/student accommodation building is an advantage.


• Strong knowledge of HMO compliance, licensing, and safety standards.


• Proven experience achieving lettings targets.

• Proficiency in Concurrent CRM, PayProp, and property listing platforms.


• Strong negotiation, problem\-solving, and decision\-making skills.


• Ability to manage financial performance, arrears, and tenancy agreements.

• Target\-driven and results\-focused.


• Strong communication skills, comfortable working with a diverse, largely student and international tenant base.


• Highly organised and proactive.


• Ability to work in a fast\-paced environment under pressure, including peak intake periods.


• Strong understanding of building maintenance coordination.

• Branch Manager – reporting on lettings performance.


• Lettings \& Property Management teams – coordinating wider Mistoria House Share activity.


• Finance \& PayProp Administrators – ensuring rent collection and financial accuracy.


• Marketing team – coordinating lead generation and advertising strategies.


• On\-site maintenance and security contractors – day\-to\-day upkeep of the building.

• Investors – rental performance and occupancy reporting.


• Tenants and prospective renters – handling enquiries and ensuring smooth move\-ins, including for international students.


• University accommodation offices and international student agents – supporting the lettings pipeline.


• Council and compliance inspectors – managing legal requirements and safety checks.

• Occupancy rate: maintain at least 90% occupancy.


• Lettings conversion rate: achieve a high percentage of enquiries converted to signed tenancies.


• Revenue: maximise rental income from the building while reducing void periods, particularly at semester changeover.


• Compliance accuracy: maintain full adherence to tenancy and HMO regulations.


• Tenant satisfaction: ensure positive feedback from residents.

This job description is intended to provide a general overview of the responsibilities and requirements for the position. It is not a comprehensive list of all duties, responsibilities, or qualifications associated with the role. The duties and responsibilities of this role may change without prior notice, and the company reserves the right to modify or assign other duties as necessary to meet business requirements.

Job type

Full\-time, Permanent

Benefits

• Company events


• Company pension


• Sick pay

Benefits:

• Company pension


• Free or subsidised travel


• Free parking


• On\-site parking


• Sick pay

• Working towards or willing to complete the Propertymark Level 3 Certificate in Property Agency (CiPA)?

• HMO Lettings: 3 years (required)


• HMO Property Management: 2 years (required)

• Driving Licence (required)

This listing is from Indeed. View original listing ↗