Help Desk Consultant - Mozelos

Company Description Inetum is a global digital services company focused on enabling businesses and organizations to accelerate their digital transformation. Operating in 19 countries with more than 28,000 professionals worldwide, Inetum combines innovation, expertise, and a people\-centric approach to deliver impactful technology solutions. Join us and be part of a dynamic, collaborative, and forward\-thinking organization.

Job Description

We are looking for an Help Desk Consultant to provide on\-site IT support to end users across multiple customer locations in the Mozelos area.

Responsibilities:

• Provide on\-site IT support to end users at customer locations.


• Travel between customer sites within the designated service area as required.


• Diagnose and resolve hardware\-related issues on desktops, laptops, and IT equipment.


• Install and configure operating system images on PCs and laptops.


• Support network infrastructure activities, including rack and cabling tasks.


• Assist with the installation and maintenance of industrial IT equipment.


• Resolve IT incidents and service requests both on\-site and remotely whenever applicable.


• Record, update, and manage support tickets with detailed information regarding actions performed and solutions implemented.


• Ensure timely resolution of incidents while maintaining high customer satisfaction levels.

• Solid knowledge of Microsoft Windows operating systems.


• Good understanding of computer hardware and troubleshooting.


• Basic knowledge of computer networking.


• Experience providing end\-user IT support.


• Ability to diagnose and resolve hardware and software issues efficiently.


• Experience with PC and laptop deployment and imaging processes.


• Strong customer service and communication skills.


• Ability to work independently and manage priorities effectively.

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