Healthcare Support Worker - Ophthalmology Outpatients and Inpatient

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non\-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1\.15 million people, and to a wider population of 2\.2 million when regional and national services are included.

The role:

Are you passionate about delivering exceptional patient care and making a real difference to people's healthcare experience? An exciting opportunity has arisen for a Healthcare Support Worker to join our Ophthalmology Service within NHS Greater Glasgow and Clyde, one of the largest and most respected NHS organisations in the UK. Working as part of a dedicated multidisciplinary team, you will play a vital role in supporting patient care across outpatient and inpatient ophthalmology services. This varied and rewarding role offers excellent opportunities for training, development and career progression while contributing to the delivery of high\-quality, person\-centred care to patients across a range of specialist eye services.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Duration, Location, and Working Pattern:

• Part\-time, Permanent


• You will be based at Inverclyde Royal Hospital


• Working Pattern: Monday \- Friday


• Please note the salary is Pro Rata for part\-time hours.

• Support registered nursing staff and the wider multidisciplinary team to deliver safe, high\-quality patient care


• Carry out a range of ophthalmic assessments and diagnostic tests including visual acuity, visual field testing and OCT scanning following training and competency assessment


• Assist patients with personal care needs when required, ensuring dignity, compassion and respect at all times


• Monitor and report any changes in patients' physical or psychological condition to the appropriate clinical staff


• Communicate effectively with patients, carers, relatives and colleagues to support a positive patient experience


• Maintain accurate patient records and utilise electronic systems in accordance with local policies and procedures


• Contribute to the smooth running of the department through stock management, equipment checks and maintaining a safe clinical environment

• Caring and compassionate approach with experience of working in a healthcare or caring environment desirable


• Ability to work effectively as part of a multidisciplinary team and build positive working relationships


• Strong verbal and written communication skills with the ability to engage with a wide range of patients and colleagues


• Ability to follow clinical protocols and procedures while maintaining a high standard of patient care


• Good organisational skills with the ability to prioritise workload and use initiative in a busy environment


• Competent keyboard and IT skills, including experience using Microsoft Office applications


• Flexible approach to working across different locations and services to meet the needs of the organisation

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays


• Membership of the NHS Pension Scheme, including life insurance benefits


• Salary Sacrifice Car Benefit Scheme


• Development opportunities including study bursaries, e\-learning and classroom\-based courses


• Enhanced pay for working public holidays


• NHS discounts on a wide range of goods and services


• Confidential employee support and assistance, including counselling and psychological therapies

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact: Debbie Hempseed, Senior Charge Nurse, on 01475 504515 or Debbie.Hempseed@nhs.scot

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This vacancy may close early due to a high volume of applications. We recommend applying as soon as possible to avoid disappointment.

This post may require a satisfactory PVG Scheme record check.

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• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.


• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.


• Why this matters: Applications that rely on AI\-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work\-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full\-time hours can be accommodated, and where the tenure is listed as *“various”*, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log\-in issues, please contact the Jobtrain Support Hub in the first instance.

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