Healthcare Assistant

Healthcare Assistant – Cork – (Job Ref: 26/HCCK)

Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have an exciting new career opportunity for a Healthcare Assistant within our clinic in the Holland and Barrett store in Cork.

Location : 43\-44 St Patrick's St, Centre, Cork, T12 FY05, Ireland.

Contract Offered : Full time, permanent.

Working Hours / Shifts : 8\.40am to 5\.20pm, alternating between a Monday to Friday and Tuesday to Saturday shift pattern. Some flexibility may be required.

For this position, as you may be in contact with live blood samples, you must be vaccinated against Hepatitis B or be able to get it following a successful interview stage.

In line with Care Quality Commission guidelines, the successful candidate will be required to undergo a Garda vetting background check.

What does this role involve?

This role is responsible for ensuring customers have an excellent experience from the moment they enter our clinic, taking blood samples from both private and corporate clients. This is a varied role that may also include the following responsibilities:

• Conduct comprehensive client appointments, including blood and urine sample collection, personal health measurements, and data entry into our Patient Information Systems (PIS).


• Demonstrate sensitive communication to ensure client understanding and consent.


• Maintain accurate records in PIS, uploading all relevant documentation.


• Represent the company professionally at offsite events and appointments.


• Engage in upselling and cross\-selling at our private health clinic.


• Proactively drive sales and exceed targets.


• Help with reception, front of house and other administrative duties.


• Complete company forms, specimen labelling, and laboratory test order forms accurately.


• Demonstrate high IT literacy in order to manager various software systems and daily tasks.

• Previous experience within either a healthcare or customer service environment.


• Confident using IT programmes.


• Flexibility with working hours, as required by the business inclusive of evenings and weekends.


• Flexibility to work from offsite locations at least once per month.


• Strong communication skills.


• Currently have the right to work in Ireland without visa sponsorship.

• Previous Phlebotomy experience and certificate or equivalent training.


• Experience in a private healthcare setting.


• Experience in customer service.


• 6 months experience in Phlebotomy.


• Sales / Retail experience.


• Valid Irish driving licence.

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