Health Care Assistant

Health Care AssistantNHS AfC: Band 3 Main area

Health Care Assistant

Grade

NHS AfC: Band 3

Contract

Permanent

Hours

Full time - 37.5 hours per week

Job ref

367-A&UC-101660

Site

Dove AMH

Town

Radlett

Salary

£27,106 - £28,850 per annum, pro rata (Inclusive of 5% HCAS)

Salary period

Yearly

Closing

02/10/2026 23:59

Values Based Screener At Hertfordshire Partnership Foundation Trust we are looking for people to join us who share our values and those of the NHS. Before your application can be considered please take part on our online values questionnaire, which you can find below. When you have finished you will be sent a 'completion code' by email, which will be valid for 6 months and required to submit your application form.

Job overview Please be aware that this role is NOT eligible for Sponsorship

Extensive experience at HCA Band 2/3 with an appreciation and knowledge of unit procedures, competency based clinical observations, is able to organise day to day tasks and activities based on an agreed and allocated work plan.

The post holder will work alongside experienced registered and unregistered practitioners, supporting health and social care professionals and providing guidance to Band 2 practitioners when required.

Duties will be allocated through agreed care plans, which are assessed and evaluated by a registered nurse. The post holder will deliver care under the guidance of registered practitioners, supported by ongoing supervision, training, and development through the NVQ framework.

Working within Trust policies and procedures, the post holder will follow agreed instructions while receiving appropriate support and supervision. As part of the wider Mental Health/Learning Disability Care Team, they will assist in delivering care and services to patients and service users under the supervision of a registered staff member, carrying out practical tasks identified within care plans and care pathways.

Main duties of the job Undertake a range of duties as agreed by unit policies and protocols which involve direct patient care, under monitored supervision

To assist as instructed in the coordination of care delivery for a case load of patients for those with mental health problems including those with severe, enduring mental illness and Learning Disability

To work through and with the Directorate, psychiatric / learning disability multidisciplinary team, patients and other community agencies as instructed and guided

Contribute to the monitoring of the physical environment ensuring that it is safe and conducive to the therapeutic work of the unit/community setting, whilst being able to accurately monitor and feedback concerns the registered practitioners.

Have informed knowledge and understanding in the psychological, social, physical and spiritual needs of all patients as guided as agreed in a monitored supervisory framework.

Actively participate and assist in the care and rehabilitation of patients as per the plan of care determined and supervised by a registered practitioner.

To report and feedback concerns within instructed duties, that facilitate timely comprehensive and contemporaneous written clinical records for sign off and oversight by a registered practitioner.

Contribute towards the delivery of care using the recovery approach to provide therapeutic interventions as agreed as part of an ongoing and monitored supervisory framework.

Working for our organisation Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission.

Our family of over 4,500 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Welcoming. Kind. Positive. Respectful. Professional.

Detailed job description and main responsibilities Provide patients and their carers with a service that is culturally sensitive and gives due consideration to any special needs.

To undertake and assist in the organisation of the day-to-day smooth running of department/ ward/unit/ service.

Contributes towards the ongoing quality of service and care and identifies any risk issues in relation to the patients' health and social care within an agreed and monitored supervisory framework.

To treat colleagues and service users with respect at all times, creating a positive role model and team player.

To ensure effective communication with patients, carers, relatives and friends

To respond appropriately to all telephone and personal enquiries in a sensitive and helpful manner

To act at all times in safeguarding the integrity, confidentiality and availability of sensitive information relating to both service users and staff

To demonstrate excellent interpersonal skills

To demonstrate de-escalation skills in managing aggression exhibited by service users, subject to achieving agreed training and competency

To maintain appropriate therapeutic boundaries with service users

To promote effective flow of communication among all relevant parties

Adhere to unit protocols and policies (e.g. supportive observations)

To assist patients with all Activities of Daily Living as required

To assist members of the multidisciplinary team with agreed procedures (chaperoning)

To have a basic understanding of the principles of infection control and the importance of dietary and fluid requirements of individual patients

Inform the nurse in charge of any potential hazard, accident, incident or patient problem that occurs

To undertake basic clerical and reception duties, including organising patient transport and related tasks as required

To undertake basic housekeeping tasks such as cleaning, tidying to maintain a suitable environment in line with PEAT standards

To recognise and promote all aspects of cultural diversity, devising care plans as guided by a registered practitioner, that respond positively to ethnic awareness with sensitivity, where necessary

To have the knowledge and ability to manage change in a positive way

To act as a positive role model to the MDT, service users and staff

To have the ability to provide effective staff support

To provide a person centred/recovery oriented approach integrated within the care planning approach, which optimises integration into community life.

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