Head of Service

Head of Service – Sleator Plant

Location: Belfast or Dublin (Multi\-site responsibility)
Reports to: Managing Director

Role Overview

The Head of Service will lead and oversee the service function across all locations, ensuring consistent, efficient, and profitable operations. This role is critical in supporting business growth by establishing a structured and scalable service model, optimising resource utilisation, and delivering exceptional customer support.

Key Responsibilities

Strategic Leadership
Develop and execute a clear service strategy aligned with overall business objectives. Drive continuous improvement and scalability across all service operations.

Service Performance \& Profitability
Take full ownership of service performance, ensuring strong labour recovery, effective pricing strategies, and disciplined cost control. Ensure all work is commercially viable, accurately captured, and fully invoiced.

Operational Excellence
Establish and maintain robust service processes to ensure all jobs are tracked, costed, and completed efficiently. Maintain tight control over workflow, scheduling, and work\-in\-progress (WIP).

Workshop \& Team Management
Lead engineers and apprentices across all sites, driving productivity, utilisation, and accountability. Foster a high\-performance culture with a focus on quality and efficiency.

KPI Management \& Reporting
Monitor and report on key performance indicators, including utilisation rates, labour recovery, WIP, and departmental gross profit. Provide actionable insights to drive performance improvement.

Customer Service Excellence
Ensure consistently high standards of customer service, with a strong emphasis on responsiveness, quality of work, and customer satisfaction.

Cross\-Functional Collaboration
Work closely with Sales, Parts, Finance, and Operations teams to ensure alignment, improve processes, and support overall business success.

Health \& Safety Compliance
Champion health and safety standards across all service operations, ensuring full compliance and a safe working environment.

Ideal Candidate Profile

• Minimum 5 years’ experience managing a service department within a dealership environment (essential)


• Proven track record of delivering strong commercial performance. (essential)


• Experience leading multi\-site or high\-volume workshop operations (preferable)


• Strong understanding of service KPIs, workflow management, and operational controls (essential)


• Demonstrated ability to lead, motivate, and develop technical teams, including engineers and apprentices (essential)


• Excellent organisational, communication, and leadership skills (essential)


• High level of commercial awareness with the ability to make data\-driven decisions


• Clean Driving Licence (essential)


• Fluent in written and spoken English language (essential)


• Knowledge of Irish Plant Industry (preferable)


• OEM Knowledge (advantageous)

• Competitive salary


• Performance\-related bonus


• Healthshield Cash Plan


• Mental Health \& Well Being Plan


• Life Insurance


• Pension Scheme


• 25 Days Holiday, plush statutory days dependent on location


• Tusker Salary Sacrifice Car Scheme

Pay: Up to €70,000\.00 per year

Benefits:

• Company pension


• On\-site parking


• Wellness program

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