Head of Regional Support Unit - NW Region
This vacancy is only available to existing Civil Servant employees and employees of accredited non\-departmental public bodies (NDPBs). Please review the "Eligibility" section before you apply.
General Information
Salary
£58,511 \- £65,329
Working Pattern
Full Time, Part Time, Part Time/Job Share, Flexible Working
Vacancy Approach
Cross Government
Location
Ashton\-under\-Lyne, Barrow\-in\-Furness, Birkenhead, Blackburn, Blackpool, Bolton, Bootle, Burnley, Carlisle, Chester, Crewe, Lancaster, Liverpool, Manchester, Preston, St Helens, Stockport, Warrington, Wigan, Workington
Region
North West
Closing Date
12\-Jun\-2026
Post Type
Permanent
Civil Service Grade
Grade 7
Number of jobs available
1
Reserve List
12 Months
Job ID
18029
Descriptions \& requirements
Job description
Proud to serve. Proud to keep justice going.
As a key member of the Regional Senior Leadership Team (SLT), the Head of Regional Support Unit will provide direct business advice and strategic support to the Regional Delivery Director (RDD) in all the functions associated with their role. They will ensure the efficient and effective delivery of all day\-to\-day HMCTS operational services within the region is maintained and that the region’s business objectives are achieved. The role holder will report directly to the RDD and will be expected to liaise ly with operational Directors’ Offices, and National Support Unit (NSU) on relevant issues. The role is responsible for leading the Operational Support and Judicial Secretariat (w the RSU contains this function) teams within the RSU and will oversee delivery of all regional support services.
About us
HM Courts \& Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales and non\-devolved tribunals in Scotland and Northern Ireland. Our roles support our service users and colleagues within HMCTS, w people and businesses access potentially life\-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
The scope of the role is significant. The role holder will work within a well\-defined, primarily regionally focussed, framework engaging with internal contacts at all levels and to a lesser extent partners and stakeholders to influence and negotiate outcomes that impact on the region’s operational activity.
Your skills and experience
The Head of RSU will have;
- Relationship management including experience of Judicial relationships or similar senior stakeholder and colleague relationships which rely on influence rather than management authority.
- Excellent communication and engagement skills to promote and enhance reputation of the Region and HMCTS and ability to adapt style according to situation from communicating upwards including to Deputy Directors / Directors and across organisation to all grades.
- Strong understanding of corporate governance and assurance policies, procedures, and requirements, to be able to confidently challenge and provide assurance to RDD.
- Knowledge of HR policies and procedures to be able to support managers, coach and develop staff to achieve the highest performance standards and ensure RSU teams are equipped with the skills, knowledge, and resources to effectively carry out their role, valuing/rewarding contributions as appropriate.
- Excellent leadership and communication skills, including the ability to lead others through significant uncertainty/ambiguity and to inspire, manage and motivate teams fostering enthusiasm to improve performance and deliver targets.
- Experience or knowledge of regional operations including the business planning process to understand how performance issues can impact on delivery against national and regional objectives and to be able to provide organisational and regional context to performance variations.
- High quality drafting skills to be able to convey accurate information and insight to senior management efficiently, highlighting key points and actions required.
- Comprehensive people management and leadership skills and experience, working with and through others to build capability and confidence.
- Knowledge of financial checking procedures/requirements to monitor RSU budget spend.
Standard full time working hours are 37 hours per week. HMCTS welcomes part\-time, flexible, and job\-sharing working patterns, w they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part\-time, flexible, and job\-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
Applications for part\-time working would be considered however due to the nature of the role the minimum hours would be 29\.6 hours per week over 4 days.
Location:
This role can be based at any HMCTS site within the North West region, though regular travel across the area will be expected.
Additional Information
Working Arrangements \& Further Information
The MoJ offers Hybrid Working arrangements w business need allows. This is an informal, non\-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.
Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity).
For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).
Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.
All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.
Flexible working hours
The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part\-time, flexible and job\-sharing working patterns, w they meet the demands of the role and business needs. All applications for part\-time, flexible and job\-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
Benefits
The MoJ offers a range of benefits:
Annual Leave
Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.
T is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part\-time and job share posts will be calculated on a pro\-rata basis.
Pension
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
Training
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Networks
The opportunity to join employee\-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. T are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
Eligibility
Staff on fixed term appointments must have been recruited through fair and open competition.
Vacancies advertised “cross\-government” are only open to all Civil Service employees and employees of accredited non\-departmental public bodies (NDPBs) who were appointed on merit following a fair and open competition; or were appointed to a permanent post through an exception in the Civil Service Commissioners' rules.
Support
- A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
- For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative
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