Head of Quality

The post holder will be responsible for the delivery of a robust governance framework within a defined locality/specialism as part of the Care Hub Triumvirate leadership team supporting the delivery of a high quality, safe and supportive health services and to support the quality and governance agendas of Pennine Care NHS Foundation Trust.

The post holder will be responsible for co\-ordinating all quality and governance activity including the development and / or implementation of policies, risk management strategies, training programmes and audit activity.

The post holder will be responsible for the planning, delivery and review of a comprehensive range of mental health services.

The post holder will participate in the on call rota.

To be a core member of the care hub tier 3 triumvirate working alongside the care hub associate director and clinical director to ensure effective planning, delivery and review of a comprehensive range of mental health services within the care hub.

• To hold joint responsibility for the management of the care hub ensuring the

effective implementation of both national and local strategies and the

achievement of service objectives within available resources.

• To represent the care hub at a senior level in both internal and external

meetings.

• To receive escalations for the care hub in relation to patient safety,

experience and effectiveness and to ensure appropriate management of

these to mitigate/reduce any identified risk.

• A requirement to support teams to understand their responsibility and

accountability for safety, experience and effectiveness. Including, undertake difficult conversations with staff and/or teams to hold them to account when concerns are raised in relation to clinical practice impacting on patient safety and quality of care.

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester \- Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our \#PennineCarePeople and do everything we can to make sure we’re a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

If you come and work for us we will offer a range of benefits and opportunities, including:

Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.

Flexible working opportunities to support your work/life balance

Access to Continued Professional Development

Involvement in improvement and research activities

Health and Wellbeing activities and access to an excellent staff wellbeing service

Access to staff discounts across retail, leisure and travel

To be the Care Hub’s first point of contact for all clinical effectiveness business, working in partnership with the Trust’s Clinical Effectiveness and Quality Improvement Department.

• To report to Care Hub and Care Network on recommendations arising from audit, complaints, and incidents and ensure progress is made in respect to those recommendations and that learning can be evidenced as an outcome.


• To oversee the Care Hub’s participation and reporting in all clinical effectiveness work streams, including National clinical audit programmes, National benchmarking projects, local clinical audit programmes, NICE implementation, key performance indicators and quality improvement programmes.


• To work with the Trust’s NICE Implementation Analyst to ensure all services in the Care Hub appropriately use NICE guidelines and standards; including the facilitation of meetings to coordinate completion of assessments, reviews and action plans, using National and Trust developed tools and systems.


• To support the Care Hub to make effective use of national and local results and outcomes falling from clinical effectiveness projects; e.g. Prescribing Observatory for Mental Health, Confidential Enquiries, National Clinical Audit, National Benchmarking studies, and clinical audit and quality improvement projects and initiatives.


• To coordinate delivery and monitoring of all clinical effectiveness programmes the Care Hub participates in and ensure reporting and escalation meets the requirements of the Trust\-led programmes.


• To build a relationship with the Clinical Effectiveness and Quality Improvement Lead to ensure the coordination and collation of data, information and examples of good practice to showcase on behalf of the Borough for multiple reporting requirements, including the Trust’s Annual Quality Account.


• To actively identify best\-fit person(s); i.e. subject matter experts, for involvement in the development and review of Trust developed clinical guidelines and Trust policies.


• To direct, manage and support staff who provide direct care to patients. This may be as part of the senior management team, through on call responsibilities and the support and guidance of the front line care teams when things go wrong eg. Grade 4 and 5 incidents.


• To be able to operate and access information from multiple information systems daily and to appraise and make recommendations


• To be frequently exposed to highly distressing and highly emotional

circumstances These can include: meetings with families following suicides or unexpected deaths. Management of complaints with families when situations go wrong.

• To be readily available as a Senior representative at HM Coroners Court should concerns arise and assurance be requested and/or to deliver the Trust approved investigation report at coroners court.


• To support staff to complete Coroners statements and oversee the quality of these


• To support staff in attendance at Coroners Court.


• To be responsible for the whole care hub in relation to governance delivery to a wide variety of services and disciplines within mental health care. All services work under individual standard operating procedures and will have individualised care priorities which can significantly impact the ability to deliver governance improvements and requires significant barriers to be overcome to meet best practice expectations.


• The ability to maintain a positive, supportive relationship with all services to ensure key messages do not get ignored or dismissed which could ultimately impact on patient care, staff safety and the Trust reputation.

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