Head of Project Practice
At MHR, our employees are central to our success and play a key role in helping customers achieve sustainable high performance. With a team of over 900 professionals, we work to make things flow smoothly, whether it's for large organisations or individual employees. As businesses face rapid changes in the world of work, our team is here to help them adapt and thrive. 
By focusing on the core needs of efficiency, productivity, growth, and impact, our employees use their expertise to deliver real solutions through our People and Finance platform. This system, which covers finance, HR, payroll, and learning, helps businesses run more smoothly and make better decisions in real time.
With over 40 years of experience behind us, MHR’s track record as a high\-performance organisation is built on clear goals, a shared vision, and strong communication \- all of which we pass on to our customers. 
MHR is more than just a place to work; it’s a platform for empowerment. Joining us means bringing innovation, technology, and teamwork seamlessly removes obstacles, enhances your skills, and allow you to focus on what’s most important to you\- work that matters.
With us, you’ll grow, find your flow , and make a lasting difference in your career, your team, and your impact. 
Your Team
You'll lead our Project Management function, providing direction, coaching and operational leadership to a team of Regional Portfolio Managers and Project Managers. Working closely with the Chief Delivery Officer, PMO and senior stakeholders across the business, you'll shape how we deliver projects at scale while fostering a culture of collaboration, accountability and continuous improvement. You'll ensure our teams have the tools, governance and support they need to deliver exceptional outcomes for our customers, while developing capability and driving high performance across the function.
Your Career
This is an opportunity to influence the future of Project Management within a growing organisation. You'll own the Project Management Delivery Methodology and governance framework, helping to define best practice, improve operational performance and contribute to the wider strategic direction of the Delivery division.
You'll work alongside senior leaders, contribute to business planning and service development, and play a key role in evolving our implementation and professional services capabilities. If you're passionate about developing people, improving delivery excellence and driving commercial success, this role offers significant scope to make your mark.
Your Impact
As Head of Project Management, you'll lead our Project Management function, ensuring our implementation teams consistently deliver outstanding customer experiences, on time, within budget and to the highest quality standards. You'll set the operational direction for the function, establishing clear objectives, KPIs and performance standards that align with our wider Delivery strategy.
You'll own and continuously evolve our Project Management Delivery Methodology and governance framework, embedding best practice and driving continuous improvement across every stage of the project lifecycle. Working closely with the PMO, you'll ensure effective resource planning, consistent governance and standardised delivery processes that enable our teams to perform at their best. Leading a team of Regional Portfolio Managers and Project Managers, you'll develop capability, foster a high\-performance culture and provide the coaching, mentoring and leadership needed for individuals and teams to succeed. You'll oversee operational performance, ensuring utilisation, revenue, quality and customer satisfaction targets are achieved while identifying opportunities to improve efficiency and grow our services.
You'll play a key role in maximising commercial performance by identifying new revenue opportunities, supporting service development and contributing to business planning. You'll also work alongside our Sales and Pre\-Sales teams, providing delivery expertise during customer engagements and ensuring projects are set up for success from the outset.
As the senior escalation point for customer issues, you'll build trusted relationships with customers, proactively resolve challenges and ensure every implementation reinforces MHR's reputation for delivering exceptional professional services. You'll provide meaningful operational reporting and insight to senior leaders, contribute to the strategic development of the Delivery division and champion a culture of excellence, accountability and continuous improvement across the Project Management function.
Benefits to support you personally and professionally
Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including:
- Access to over 60 internal training courses, professional qualifications, and cross\-departmental mentoring and coaching programs
- 24/7 access to a GP through Help at Hand for you and your family, confidential mental health support, and paid sick leave
- Ability to purchase or sell additional holiday days beyond 25 days and bank holidays
- Enhanced Family leave
- My MHRewards offering discounts at over 900 retailers
- Monthly employee recognition program and departmental awards
- Referral bonus scheme of up to £2,000
- Employee\-led social events such as running clubs, football teams, book clubs, and bake\-offs
- On\-site subsidised restaurants offering a variety of fresh meals daily
- We value the well\-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.
Whatever your background, abilities and experiences, if you’re excited by this role we want to hear from you. If you require assistance for an interview, please let us know and we’ll make sure your needs are met when you arrive.
If we receive an exceptionally high volume of applications, we reserve the right to close this vacancy earlier than originally advertised.
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