Head of Partnerships

Accountabilities:

• Lead and coordinate multiple operational teams within the partnerships function, ensuring clear accountability, high execution standards, and continuous process improvement.


• Drive the onboarding of payment service providers and partners from initial engagement through activation and transaction readiness.


• Build, maintain, and scale strategic partner integrations while ensuring efficient technical and commercial implementation.


• Manage and oversee merchant account portfolios across various processing channels, monitoring performance and resolving operational challenges.


• Maintain and enhance partner risk management processes, proactively addressing compliance, operational, acquirer, and payment-related risks.


• Oversee merchant account infrastructure, including transaction volumes, limits, operational status monitoring, and performance analysis.


• Negotiate and optimize commercial agreements, including processing fees, settlement terms, reserves, and financial arrangements.


• Coordinate partner-related requests and escalations while ensuring timely resolution of operational, compliance, and payment issues.


• Collaborate with internal stakeholders to improve partner capacity, operational efficiency, reporting structures, and governance frameworks.

Requirements

• Previous leadership experience within partnerships, account management, operations, payment infrastructure, or related functions.


• Minimum 4 years of experience managing partnerships, onboarding, account management, partner success, or operational functions within payment service providers, acquiring institutions, payment gateways, or fintech organizations.


• Strong understanding of payment processing ecosystems, acquiring flows, settlement processes, approval rates, risk management, and compliance frameworks.


• Hands-on experience managing merchant accounts and building relationships with payment partners.


• Proven ability to lead multiple teams and coordinate complex operational activities in fast-paced environments.


• Strong analytical skills with experience using operational dashboards, reporting tools, and advanced Excel capabilities.


• Ability to identify operational inefficiencies, resolve escalations, and implement scalable process improvements.


• Excellent stakeholder management and communication skills, with the ability to collaborate across technical, commercial, operational, and external partner groups.


• Fluent Russian language skills and strong professional English communication abilities.


• Highly proactive, ownership-driven mindset with strong decision-making and problem-solving capabilities.

• Competitive compensation package aligned with experience, expertise, and performance.


• Annual performance reviews and opportunities for compensation growth.


• Significant career development opportunities within a rapidly growing fintech environment.


• Company-sponsored access to conferences, professional certifications, training programs, and industry events.


• Collaborative culture with passionate and highly engaged colleagues.


• 21 days of paid vacation plus public holidays.


• Paid sick leave and an additional day off for your birthday.


• Opportunity to contribute directly to the growth and success of an ambitious, innovative organization.

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