Head of Partner Experience

Accountabilities

In this role, you will define and lead the strategy for the partner and supply-side experience, building scalable systems that improve performance, quality, and engagement across a global ecosystem. You will translate operational challenges into product-driven solutions while ensuring adoption, scalability, and measurable business impact.

• Define and lead the end-to-end strategy for partner and supply-side experience across the platform ecosystem.


• Build and optimize partner-facing tools such as dashboards, performance systems, ratings, incentive models, and quality frameworks.


• Improve partner onboarding, engagement, and retention through scalable product and operational solutions.


• Design and implement systems for performance measurement, rankings, reputation, and quality control.


• Drive adoption of internal tools by aligning product capabilities with operational workflows.


• Identify supply-side growth opportunities and translate them into product roadmap initiatives.


• Collaborate closely with product, engineering, analytics, and operations teams to deliver scalable solutions.


• Establish frameworks for managing supply quality and ecosystem health at scale.


• Leverage data and AI-driven capabilities to enhance partner experience and decision-making.


• Lead execution of strategic initiatives that improve marketplace efficiency and partner success.

Requirements
This role requires strong experience in product or platform leadership, ideally within marketplace or ecosystem-driven businesses. You should have a deep understanding of supply-side dynamics and proven ability to build scalable systems that improve partner performance and operational efficiency.

• Proven experience in product, platform, or domain leadership within marketplaces or supply-driven ecosystems.


• Strong background in managing partner, seller, provider, or supply-side experiences.


• Experience designing performance systems, ranking models, incentive structures, or quality frameworks.


• Ability to translate operational challenges into scalable product solutions.


• Strong analytical mindset with data-driven decision-making capabilities.


• Experience working in complex, cross-functional environments with multiple stakeholders.


• Track record of driving adoption of internal tools and platform systems.


• Strong balance of strategic thinking and hands-on execution.


• Excellent communication and stakeholder management skills.


• Experience in marketplace domains such as ride-hailing, delivery, classifieds, or creator platforms is a plus.

Benefits

• Fully remote work opportunity.


• 28 days of annual vacation plus 7 wellness days per year.


• Financial support for professional training, conferences, and development (up to 50% reimbursement).


• Health and medical support, including annual compensation for healthcare expenses if not covered by insurance.


• Equipment and workspace support, including home office or co-working reimbursement.


• Employee referral bonuses and performance-based incentives.


• Corporate discounts for language learning and access to English lessons.


• Internal recognition system with rewards redeemable for perks and experiences.


• Global, multicultural work environment with a strong remote-first culture.

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