Head of Operations

Head of Operations – Integrated Facilities Management
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Mitie \| National role

Mitie is seeking an experienced and driven Head of Operations to lead delivery across a high\-profile national portfolio.

This is a critical leadership role, acting as deputy to the Account Director, where you will take ownership of operational performance, strengthen senior client relationships, and drive meaningful improvement across a complex, multi\-site IFM contract.

This is not a maintenance role — it's an opportunity for a proven leader to step into a visible, high\-impact environment and make a difference.

The Role

You will lead the delivery of integrated facilities services across multiple sites, ensuring safe, compliant, and high\-performing operations across both hard and soft service lines.

Key responsibilities include:

• Leading national IFM delivery across hard services (M\&E, fabric) and soft services (cleaning, catering, workplace services, front\-of\-house)


• Driving consistent performance against KPIs, SLAs, and contractual obligations


• Leading, developing, and inspiring a team of senior operational leaders


• Strengthening client confidence and stakeholder relationships at a senior level


• Identifying opportunities for continuous improvement and service innovation


• Supporting the delivery of the Account Plan and wider strategic objectives


• Ensuring full compliance across HSE, statutory, and contractual requirements


• Leading performance reviews, reporting, and operational governance

What We're Looking For

Experience

• Senior\-level experience in Integrated Facilities Management (IFM)


• Proven track record delivering multi\-site, national portfolios


• Strong experience across both hard and soft FM services


• Experience managing subcontractors, suppliers, and complex delivery models

• Experience leading senior managers within multi\-layered teams


• Track record of transformation, stabilisation, or culture change


• Ability to operate as a trusted number two with progression to Account Director

• Highly credible, confident, and visible with senior stakeholders


• Strong relationship builder with the ability to influence and rebuild trust


• Commercially aware and solutions\-focused

• Strong understanding of compliance, H\&S, and statutory FM requirements


• Commercially astute, with experience in budgets, reporting, and performance management

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