Head of Operations Control Center
A Snapshot of Your Day
As Head of Operations Control Center, you are responsible for the end‑to‑end orchestration of Infrastructure service operations, ensuring reliable, consistent, and business‑aligned service delivery. You lead and modernize IT service management processes, act as the central coordination point across internal teams and service providers, and drive operational excellence through automation, data‑driven insights, and AI‑enabled operations to deliver resilient, future‑ready infrastructure services.
How You’ll Make an Impact
- Customer Focus: Continuously listen to our internal customers and align service priorities accordingly.
- Operational Management: Take responsibility for managing all infrastructure support processes, continuously improve them and report results to the organization.
- Solution \& delivery oriented: Take a pragmatic approach to conflict and resolution, placing business continuity as a core.
- Communication and Coordination skills: Bring ability to understand and translate complex scenarios to a comprehensible communication for the organization. Coordinate parties with multiple interests to meet achievable solutions.
- Agentic AI \& Automation Enablement: Drive the adoption of AI‑assisted and agent‑based operational capabilities within Service Operations (e.g., intelligent triage, automated correlation, decision support, and self‑healing scenarios), ensuring they are responsibly integrated into existing governance and processes.
- ITIL Practices: Strong background in implementing and overseeing ITIL practices to enhance service management.
- Collaboration: Work closely with various departments and external partners to ensure smooth service delivery.
- Sustainability \& Quality: Bring orientation to deliver solutions that can be maintained and improved over time, maximizing value to the organization.
- Performance Transparency \& Insight: Establish and evolve operational KPIs, dashboards, and reporting to provide clear visibility into service quality, supplier performance, operational risks, and improvement potential.
- Collaboration \& Executive Communication: Translate complex operational and technical topics into clear insights for senior stakeholders, aligning diverse teams toward pragmatic, business‑focused solutions.
- Cost Planning: Plan and adjust service costs to ensure efficient use of resources.
- Deep ITSM \& Process Expertise: Proven background across ITIL‑aligned processes (Incident, Problem, Change, Configuration, Request, Performance Management) with a track record of improving maturity and operational outcomes.
- Technology‑Enabled Operations Mindset: Strong interest and practical experience in driving automation, data‑driven operations, and AI‑assisted service management within a governed enterprise context.
- Agentic \& AI‑Ready Leadership: Ability to introduce and scale AI‑enabled and agent‑based operational capabilities in a structured, responsible way — augmenting human decision‑making rather than replacing it.
- Orchestration \& Integration Skills: Demonstrated ability to integrate multiple delivery teams, service providers, tools, and platforms into a cohesive end‑to‑end operating model.
- Strategic \& Pragmatic Leadership: Strong decision‑making and problem‑solving skills, balancing strategic direction with hands‑on operational execution.
- Stakeholder \& Communication Excellence: Excellent interpersonal and communication skills, with the ability to engage executive stakeholders and translate complexity into actionable outcomes.
- Tooling \& Qualifications: Solid experience with Enterprise Service Management platforms (ideally ServiceNow).ITIL certification or equivalent experience strongly preferred.
- Fluent English is required; additional languages are an asset.
Our Global Functions play a key role in advancing the company's central initiatives and maintaining operational excellence across different groups, business areas, and regions. These roles support our vision to become the most valued energy technology company in the world. As part of our team, you supply to our vision by shaping the global energy transition, partnering with our internal and external collaborators, and conducting business responsibly and in compliance with legal requirements and regulations.
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90\+ countries while ensuring our climate is protected. With more than \~100,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.
Our cross\-border team is committed to redefining the energy sector by exploring new possibilities to achieve balanced, reliable, and affordable energy solutions. We uphold a 150\-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy: https://www.siemens\-energy.com/employeevideo
Our CommitmenttoDiversity
Lucky for us, we are not all the same! Through diversity, we generate power. We run on inclusion and our combined creative energy is motivated by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
Rewards/Benefits
- In addition to an attractive remuneration package in line with the market, you can expect an attractive employer\-financed company pension scheme
- We also offer the opportunity to become a Siemens Energy shareholder
- We offer our employees the opportunity to work flexibly and remotely, and our inspiring offices provide space for collaboration and creativity
- The professional and personal development of our employees is very important to us. We provide them with the opportunities to learn and develop in a self\-determined way, various attractive programmes and learning materials are available for this purpose
- In relation to the "compatibility of family and work", we have a wide range of offers, e.g. flexible working time models, childcare places at many locations, the possibility of trial part\-time work or even a sabbatical
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