Head of Operations - Ascot Lloyd

Purpose of Role

The Head of Operations will lead and run Ascot Lloyd's servicing capability, overseeing a large, multi-site operational function delivering scalable, high-quality 'operations-as-a-service' support across the business. The role will be responsible for driving operational excellence, consistency and efficiency, whilst enhancing client outcomes and supporting advisers through a high-performing team. A key focus will be shaping and embedding modern operational practices, including automation, AI-enabled processes and continuous improvement methodologies.

Key Responsibilities

• Lead and develop an operations function across multiple UK hubs


• Establish and optimise 'operations-as-a-service' capabilities to support scalable business growth


• Drive operational excellence through standardisation, process optimisation, AI and continuous improvement


• Own and deliver transformation initiatives, particularly relating to automation, AI and process engineering


• Partner with Regional Operations Leads to ensure aligned, high-quality service delivery across all locations


• Develop and implement robust operating models, governance frameworks and performance metrics


• Leverage MI and data insights to improve efficiency, productivity and client outcomes


• Ensure strong risk management and adherence to FCA regulatory and internal compliance requirements


• Build a high-performance culture with strong leadership, capability development and succession planning


• Act as a key contributor to the broader Operations and Technology strategy

• Proven experience leading large-scale operational functions


• Strong track record of delivering operational programmes


• Demonstrated experience implementing automation, AI or digital process improvements


• Experience designing and leading shared service or enterprise-scale operating models


• Strong stakeholder management skills, including senior leadership engagement


• Experience working within financial services or a regulated environment, IFA context desirable


• Advanced analytical and problem-solving capability, with strong use of MI and data


• Ability to lead multi-site teams and drive consistency across distributed locations


• Strong commercial awareness and focus on delivering business outcomes

As an FCA regulated company, Ascot Lloyd are required to adhere to the Senior Managers and Certification Regime (SM&CR), to develop a culture where employees take personal responsibility for their own actions.

Individual Conduct Rules

• You must act with integrity


• You must act with due care, skill and diligence


• You must be open and co-operative with the FCA, PRA and other regulators


• You must pay due regard to the interests of customers and treat them fairly


• You must observe proper standards of market conduct


• You must act to deliver good outcomes for clients

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