Head of Neighbourhood Services

Interim Head of Neighbourhood Services

London / Hybrid

Temporary Contract with Potential to Go Permanent

A leading housing organisation is seeking an experienced Interim Head of Neighbourhood Services to lead a large operational housing management function across London.

This is an excellent opportunity for a senior housing professional with strong experience across neighbourhood services, tenancy management, customer experience and operational performance to join a fast-paced and resident-focused organisation.

Key responsibilities will include:

• Leading neighbourhood and housing management services across multiple sites


• Driving service improvement, operational performance and resident satisfaction


• Managing and developing high-performing operational teams


• Overseeing KPIs, complaints handling and customer engagement


• Leading on complex tenancy, ASB and neighbourhood management matters


• Working closely with senior leadership and key stakeholders across the business


• Supporting service transformation and continuous improvement initiatives

• Significant experience within senior housing/neighbourhood management roles


• Strong operational leadership and people management skills


• Experience managing performance, complaints and customer-focused services


• A strong understanding of social housing and regulatory environments


• Excellent stakeholder management and communication skills


• The ability to quickly stabilise and improve services within an interim capacity

Immediate start available.

Please apply for further information.

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