Head of Modern Workplace Support (DWS) Services

Location: Stockholm, Sweden

CGI is looking for a highly capable and hands\-on Director of Digital Workplace Services to lead and modernize our workplace technology landscape.

This is not a traditional operational management role. We are looking for a technically strong Digital Workplace leader who understands modern workplace architecture, end\-user experience, automation, collaboration platforms, workplace transformation, and next\-generation support services.

You will lead the evolution of our Digital Workplace function while remaining deeply connected to technology, delivery, operational excellence, and innovation.

Dina framtida arbetsuppgifter

As Director of Digital Workplace Services, you will own the strategy, transformation, and operational delivery of our workplace ecosystem across multiple functions including:

. Digital Workplace \& End User Computing

. Service Desk \& Support Operations

. Workplace Experience \& Productivity Services

. IT Service Management (ITSM)

. Modern Collaboration Platforms

. Endpoint Management \& Automation

You will work closely with senior stakeholders, architects, operations teams, and business leadership to build a future\-ready digital workplace environment that improves employee productivity, security, automation, and user experience.

Key responsibilities include:

. Driving the Digital Workplace strategy and roadmap aligned with business goals

. Leading workplace transformation initiatives including AI\-enabled support, automation, self\-service, and modern support models

. Improving end\-user experience across collaboration, mobility, endpoint, and productivity platforms

. Leading and mentoring managers and technical teams across Workplace Services, Service Desk, and ITSM

. Modernizing operational processes using ITIL, automation, analytics, and proactive support methodologies

. Managing vendors, budgets, forecasting, and service performance

. Acting as a trusted advisor to senior leadership on workplace technology trends and transformation opportunities

. Ensuring scalable, secure, and efficient workplace operations across the organization

Kvalifikationer för att bli framgångsrik denna roll

We are specifically searching for a leader with deep practical experience in Digital Workplace Services — someone who has built, transformed, or operated modern workplace environments hands\-on.

You likely bring experience in several of the following areas:

. Modern Workplace / Digital Workplace transformation

. Microsoft 365 ecosystem (Teams, Intune, Endpoint Manager, Entra ID, Copilot)

. End User Computing (EUC)

. Device lifecycle \& endpoint management

. Automation \& self\-service support

. AI\-enabled workplace services

. ServiceNow or modern ITSM platforms

. Workplace analytics and employee experience platforms

. Hybrid workplace technologies

. Service Desk modernization

. Security and compliance within workplace environments

\#LI\-HL6

Your Profile:

. Strong leadership experience managing both people and delivery

. Technically credible and comfortable engaging with engineers and architects

. Able to balance strategy with operational execution

. Passionate about modern workplace trends and emerging technologies

. Strong stakeholder management and communication skills

. Experience driving organizational and technology transformation

. Commercially aware with experience managing budgets and service performance

. Strong written and verbal English and Swedish (preferable) skills.

Why CGI?

At CGI, you become part of one of the world's largest IT and business consulting organizations. We combine global scale with local entrepreneurship and innovation.

You will have the opportunity to shape the future workplace experience for both employees and customers while working with highly skilled teams in a collaborative and people\-focused culture.

If you have any questions about the position, please contact: trideep.mukherjee@cgi.com We are working on an ongoing selection process, so please submit your application as soon as possible, but no later than June 1st.

Låt oss som ägare omvandla verklig insikt till handling – tillsammans.

Livet på CGI bygger på ägande, lagarbete, respekt och tillhörighet. Tillsammans med oss kommer du att kunna nå din fulla potential.

Du är inbjuden att ta ägandeskap redan från första dagen i vårt arbete med att förverkliga vår dröm om att skapa en arbetsmiljö där vi trivs med att arbeta tillsammans och bidrar till framgången för vårt företag. Det är därför vi kallar oss CGI Partners snarare än anställda. Vi drar nytta av vår kollektiva framgång och tillsammans får vi möjlighet att aktivt forma vår företagsstrategi och inriktning.

Ditt arbete skapar värde. Du kommer att vara med att utveckla innovativa lösningar och bygga relationer med medarbetare och kunder samtidigt som du får tillgång till globala möjligheter att skala upp dina idéer, omfamna nya möjligheter och dra nytta av gedigen bransch\- och teknikexpertis.

Du kommer att forma din karriär tillsammans med ett företag som är byggt för att växa och bestå. Du får stöd av ledare som bryr sig om din hälsa och ditt välbefinnande och ger dig möjligheter att fördjupa dina kunskaper och vidga dina vyer.

Bli en del en av världens största leverantörer av IT\- och affärskonsulttjänster.

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