Head of Internal Sales
Job Title: Head of Internal Sales
Location: Hertfordshire
Salary: Confirmed on application
Hours: Monday to Friday 9 am to 5.30 pm
Benefits:
- Competitive pension, life assurance, private medical, dental, and eye care
- 25 days annual leave plus bank/public holidays and annual leave purchase option
- PerkBox rewards, refreshments, and social/team events
- Excellent development and career progression opportunities
We are exclusively partnering with a fast-growing specialist lender to appoint a Head of Internal Bridging Sales, making this an excellent opportunity for an experienced bridging finance professional ready to step into a senior leadership role within a highly ambitious and expanding business. This position will lead and develop a high-performing internal sales and sales admin function, driving results across bridging, commercial and development finance products.
The ideal candidate will bring proven bridging finance experience from a lender, brokerage, bank or specialist finance environment, alongside people management, coaching and performance leadership capability. This is a high-impact role offering genuine influence over sales performance, team development and broker engagement, with strong earning potential, excellent career progression and the chance to play a key role in a growing specialist lending operation.
Responsibilities for the role of Head of Internal Sales:
- Lead, manage and develop the internal Bridging Sales team, including Telephone Business Development Managers and Sales Administration
- Drive outbound and inbound sales activity to achieve and exceed KPIs, targets and service levels
- Coach and develop the team to improve performance, productivity and career progression
- Manage pipeline activity, conversion rates and overall sales performance across bridging, commercial and development finance
- Support complex cases, broker enquiries and exceptions requiring senior input or approval
- Build and maintain strong relationships with brokers, introducers and key market partners
- Ensure accurate CRM usage, MI reporting and pipeline management across the team
- Work closely with operational and product teams to improve processes and identify sales opportunities
- Monitor market trends and competitor activity to support business growth and product positioning
- Promote a high-performance, customer-focused and compliant sales culture across the team
- Proven experience in bridging finance (lender, brokerage, bank or specialist lender) - essential
- Previous experience in sales or business team management within financial services
- Strong track record of delivering against targets, KPIs and performance metrics
- Experience in commercial, development or short-term property finance
- Ability to manage and develop teams through coaching and performance management
- Strong broker/introducer relationship management and pipeline control experience
- Experience handling complex cases, referrals and structured lending decisions
- Excellent communication skills and ability to perform in a fast-paced, target-driven environment
Stellar Select is acting as an employment agency and is a corporate member of the REC.
Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
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