Head of Design
About The Role
Job Title: Head of Design
Salary: Competitive \+ Car Allowance \+ Bonus \+ Healthcare Cover!
Location: Hybrid working, home \& travel to UK locations
Working Hours: Monday \- Friday, 40 hours
Job Status: Permanent
*Join the UK’s largest B2B used vehicle service*
Constellation Automotive Group is the largest vertically integrated digital car marketplace in Europe, combining the leading digital brands across the segments of consumer to business, business to business and business to consumer.
British Car Auctions (BCA): The leading end to end fully digital B2B used car marketplace across the UK and Europe supported by its own in\-house fulfilment and logistics services
cinch: is the market leading online used car dealership in the UK. cinch aims to take the faff out of buying a used car, offering the consumer a friendly way to search for and buy a quality\-checked used car fully online.
WeBuyAnyCar: The UK’s largest digital vehicle buying service. The quick, easy, safe and convenient process that has helped over 2\.5 million customers to sell their car.
Marshall Motor Group: 162 dealerships across the UK representing 26 leading manufacturers offering New and Approved Used cars and commercial vehicles, with services including vehicles maintenance, servicing, and repairs.
Main Purpose of The Role:
At BCA, we’re altogether, more. More than just your average vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing business, the backbone of the UK’s automotive supply chain, and the best place to build the career you want.
We’re looking for a visionary Head of Design to lead our product design function, providing strategic direction and drive operational efficiency. Your leadership will help shape our long\-term strategy, ensuring that we have the right talent, processes and culture to succeed, while ensuring we deliver on our immediate commitments.
You’ll be responsible for developing a high\-performing, user\-centred design culture that directly supports our commercial goals. You’ll embed structured design processes, evolve our design system, advocate for accessibility, and ensure we deliver exceptional experiences that drive conversion, loyalty, and support internal users.
You’ll also work closely with senior leadership, product management, engineering, and marketing, to ensure design is a true strategic partner in BCA’s growth.
Key Responsibilities:
Team leadership
- Manage, mentor, and develop a team of UX designers, setting clear objectives, progression paths, and growth opportunities.
- Build a collaborative, inclusive team culture where ideas can thrive.
- Design strategy and operations
- Establish, document, and continuously improve design processes, ceremonies, and best practices.
- Align design activities with BCA’s wider business strategy and commercial goals.
- Prioritise and balance design workload to deliver against key initiatives.
- Own and evolve our design system in collaboration with Engineering and Product to ensure a consistent, high\-quality experience at scale.
- Champion strong design standards, including usability, accessibility, and brand alignment.
- Drive adoption of the design system across teams, ensuring efficient and effective delivery.
- Lead the strategic and iterative improvement of digital products and services based on user insights and data.
- Ensure accessibility is embedded in everything we design and build
- Champion the role of research and evidence in shaping design decisions
- Facilitate workshops, discovery sessions, and playback of insights to ensure alignment and shared understanding
- Contribute to and grow a thriving UX and design culture at BCA’s
- Encourage open\-mindedness, curiosity, and continuous learning
- Knowledge and Experience Required:
- Significant experience in UX design leadership roles, ideally in complex organisations.
- Proven ability to lead, mentor, and develop designers with a focus on growth, quality, and collaboration.
- Strong generalist design expertise with depth in user\-centred design processes, service design thinking, and systems design.
- Experience establishing and evolving design systems.
- Expertise in facilitating workshops, discovery, and cross\-functional alignment.
- Excellent storytelling and communication skills — you can present clear, compelling narratives to a range of stakeholders.
- Commitment to accessibility and designing for all users.
- Ability to balance user needs with commercial objectives, making pragmatic, data\-informed decisions.
- *We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:*
- Onsite parking
- Company Pension Scheme
- Cycle to work scheme
- An Employee Assistance Programme
- Enhanced maternity, paternity, and adoption leave
- Access to trained Mental Health First Aiders
- Access to BCA Rewards which provides online and store discounts with a range of retailers
As the automotive industry changes, we’re changing with it \- putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.
*We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.*
*Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.*
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