Head of Building Maintenance Reactive
SEE RAIL LIMITED
Hainault
Full-time
This listing is from Reed
Leadership, Management & Accountability (LMA)
- Provide strong leadership and direction to the South region's Contract Managers (2–3 direct reports) and their operational teams.
- Drive a culture of accountability, ownership, performance and continuous improvement.
- Set operational standards and ensure compliance with company policies.
- Conduct performance reviews, coaching and succession planning.
- Accountable for operational delivery across all South region contracts, covering a high volume of reactive works (typically £90–£500 per job) through to small works up to £150,000 in value.
- Ensure work is delivered safely, on time, within budget and quality standards.
- Oversee mobilisation of new contracts and service expansions.
- Monitor KPIs and resolve escalated operational issues.
- Take a hands-on role personally delivering reactive and small works alongside the team, not solely a desk-based management position.
- Maintain accountability for contract performance and compliance.
- Manage commercial risk, variations and service standards.
- Support contract renewals and commercial improvements.
- Oversee the University of Portsmouth contract specifically, including reactive maintenance and project work
- Identify and develop new business opportunities within the South region, working with existing and prospective clients to grow the contract portfolio.
- Oversee estimating, pricing and tender submissions.
- Ensure pricing protects margin and competitiveness.
- Personally prepare and issue quotations for reactive and small works up to £150,000 in value.
- Lead health and safety compliance and safety culture.
- Ensure RAMS are reviewed, approved and implemented.
- Monitor audits, inspections and incident investigations.
- Be contactable by phone out of hours to support the 24/7 reactive maintenance service, providing guidance to engineers and helping resolve issues on emergency callouts as they arise.
- Ensure the South region team is appropriately resourced and organised to respond to out-of-hours emergencies.
- Full ownership of departmental P&L performance.
- Monitor revenue, costs, margins and forecasts.
- Identify cost efficiencies and growth opportunities.
- Maintain strong relationships with key clients and stakeholders.
- Attend client meetings, reviews and escalation management.
- Ensure high levels of customer satisfaction.
- Proven, hands-on background in building fabric trades — e.g. carpentry & joinery, plastering & rendering, brickwork / masonry, roofing & guttering, decorating, doors, windows, locks & ironmongery, groundworks, or general multi-trade building fabric maintenance — with the ability to personally deliver reactive works, not just oversee them.
- Experience managing multiple Contract Managers or teams across a dispersed geographical area.
- Computer literate — confident using Microsoft Office (Excel, Outlook, Word) and job management / CAFM systems for reporting, scheduling and KPI tracking.
- Strong commercial acumen with demonstrable P&L accountability.
- Sound working knowledge of health & safety within a reactive and planned maintenance environment.
- Excellent leadership, communication and client relationship-management skills.
- Full UK driving licence, with willingness to travel regularly across the South region.
- Willing and able to be part of an out-of-hours on-call arrangement, available by phone to support engineers and help resolve issues if problems arise on emergency reactive jobs.
This listing is from Reed. View original listing ↗