Head of Accounts (Creative Milkshake)

About the Role
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Creative Milkshake makes scroll\-stopping UGC ads that drive results on Meta and TikTok. We're a remote\-first creative studio \- part of the inBeat/Fieldtrip group \- trusted by some of the world's most ambitious DTC brands to turn creative into conversions.

Following the merger with inBeat and a deliberate restructure of how we serve clients, we're separating account leadership from business development into two distinct functions. This role \- Head of Accounts \- owns the existing client base: revenue health, team leadership, invoicing clarity, and account growth. Business development responsibilities will initially sit adjacent to this role and will transition into a dedicated hire as the team scales.

This is a commercial leadership role, not a coordination function. You will own monthly invoiced revenue and be accountable for making it predictable.

Location
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The role is fully remote (CET, GMT, or ±1 timezone required).

Key Responsibilities
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1\. Revenue Ownership

This is the primary function of the role.

• Own monthly invoiced revenue across all existing client accounts


• Drive all accounts forward to ensure a fast, consistent invoicing cadence


• Identify blockers in delivery, scope, or client behaviour \- and resolve them proactively


• Ensure no revenue sits in 'pending' longer than necessary

2\. Forecasting \& Financial Accuracy

• Produce a monthly revenue forecast at the start of each month using ClickUp and active project data


• Track actual invoiced revenue at month\-end


• Report on and reduce the variance between forecast and actual


• Build toward a cadence of predictable, reliable revenue reporting

• Own the end\-to\-end invoicing process: system, timing, and accuracy


• Ensure every project has a clearly assigned invoice month


• Trigger Finance at the right point in each project lifecycle


• Create simplicity and clarity in how invoicing works across the AM and PM teams

You will lead a team in transition. Part of this role is clarifying what successful Account Management looks like \- while building a structure that supports long\-term scale.

• Lead weekly AM team meetings to align on priorities and delivery standards


• Run monthly 1:1s alongside the Head of Client Services


• Coach AMs to lead accounts proactively, not reactively


• Drive a culture where invoicing is planned, not chased

• Identify and drive upsell opportunities within existing accounts


• Own renewals and scope expansions


• Ensure accounts grow beyond their initial deal value


• Stay close to client sentiment to catch churn risk early

• Partner with the Head of Studio and Head of Ops to ensure delivery is positioned for clean invoicing


• Work closely with Finance on collections, billing queries, and process improvements


• Escalate client\-facing issues to the Head of Client Services when they carry commercial or relationship risk


• Step into complex projects when needed to unblock delivery and protect the account

*Note: Transitional Responsibility*

Business development currently sits within scope of this role as Creative Milkshake grows toward a dedicated BizDev hire/shared inBeat BizDev. The expectation is light\-touch support \- not a full sales function.

• Support inbound lead qualification: review briefs, assess fit, and flag opportunities to the Head of Client Services


• Assist in reactivation of lapsed client relationships using existing account knowledge


• Identify upsell hooks from within active accounts that can feed into a future outbound pipeline


• Provide input on proposal shaping when existing client relationships are in scope

• Revenue becomes predictable \- leadership can rely on the forecast


• Accounts move quickly and intentionally; nothing stalls without a reason


• The AM team operates with commercial urgency and clear role ownership


• Invoicing is proactive and systematic, not reactive and chaotic


• Accounts grow beyond their initial scope


• Business development is supported in a transitional capacity, with a clear hand\-off plan in place as the team scales

• 6\+ years in account management, client success, or commercial leadership \- agency experience strongly preferred


• Proven ability to drive revenue from existing accounts, not just manage relationships


• Experienced leading and developing AM or client\-facing teams


• Commercially sharp: you think about invoicing, forecasting, and margin, not just client happiness


• A clear communicator who can hold a team accountable without losing trust


• Comfortable with ambiguity \- this team is in active restructure and needs someone who leads into that, not away from it


• CET, GMT, or ±1 timezone required

• ClickUp (project \& revenue tracking)


• HubSpot or similar CRM


• Google Drive \& Sheets


• Slack


• Notion

Health \& wellbeing benefits compensation

Work remotely and create your own schedule

Generous PTO and holidays

A ridiculously awesome team and work environment

Tons of training opportunities, including paid courses and conferences

Annual team retreats around the world

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