Head of Account Management

The Opportunity

We are exclusively partnering with a progressive, privately owned business within the print and manufacturing space, known for delivering complex, high-value customer solutions and building long-term partnerships with major clients.
As part of its next phase of growth, the business is seeking a commercially astute Head of Account Management to take ownership of its client services function - driving retention, unlocking account value, and shaping customer strategy at a senior level.
This is a high-impact leadership role with direct exposure to the Managing Director and genuine influence over revenue performance, customer experience, and future growth strategy.

The Role:
This position will lead a team of Strategic Account Managers and Account Managers, with full responsibility for performance, development, and commercial output.
Key focus areas include:

• Owning and delivering the company-wide revenue forecast, aligning to budget and YE forecasts


• Driving customer retention strategies that protect and expand long-term revenue


• Identifying and converting organic growth opportunities within key accounts


• Acting as executive sponsor for strategic and high-value client relationships


• Leading structured account reviews, pipeline discussions, and performance analysis


• Supporting pricing strategy, contract negotiations, and margin improvement


• Collaborating cross-functionally (Sales, Operations, Production) to ensure seamless delivery and onboarding

This role blends strategic oversight with hands-on leadership, requiring someone comfortable operating both at board level and within day-to-day account activity.

The ideal Candidate; • Proven leadership experience within Account Management / Client Services / Commercial roles

• Strong track record of retaining and growing complex B2B accounts


• Experience managing and developing high-performing client-facing teams


• Confident ownership of forecasting, revenue accountability, and commercial decision-making


• Ability to influence senior stakeholders internally and externally


• Sector experience within print, packaging, fulfilment, manufacturing, or similar is highly desirable

The Individual: • Commercially driven, with a strong sense of ownership

• Relationship-led, with the credibility to engage at senior client level


• Data-informed but people-focused in leadership style


• Comfortable balancing strategy with operational delivery


• Resilient, proactive, and solutions-oriented

Why This Role? • Genuine opportunity to shape and elevate the Account Management function

• Direct influence on business performance and strategic direction


• High visibility with senior leadership and decision-makers


• A stable, well-invested business with ambitious growth plans


• Strong emphasis on long-term relationships over transactional business

Package & Benefits • Basic salary: Up too £67,000 per annum - DOE

• Car allowance: £5,400 per annum


• Performance bonus: Up to £10,000 per annum


• 26 days annual leave + 8 bank holidays


• Pension scheme


• Cycle to Work scheme & retail discounts

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