Head Concierge - 5* Hotel
As Head Concierge, you will lead the Concierge, Porters and Door team in delivering a seamless, highly personalised five\-star guest experience. You will oversee the day\-to\-day operation of the department, ensuring every guest enjoys a warm and memorable Fitzwilliam stay.
Acting as a key ambassador for the hotel, you will use your leadership, attention to detail and local expertise to elevate the guest journey, support VIP experiences and drive a culture of excellence across the team.
About The Role
Key Responsibilities
- Lead by example to deliver a warm, engaging and anticipatory guest experience
- Oversee VIP arrivals, groups and guest requests, ensuring exceptional attention to detail
- Manage the daily operation of the Concierge desk, including transport, luggage handling and guest services
- Maintain strong communication with the wider hotel teams to ensure a seamless guest journey
- Coach and develop the team, setting high standards of service, presentation and professionalism
- Ensure the lobby and entrance are maintained to impeccable five\-star standards
- Drive guest satisfaction through proactive service, feedback management and continuous improvement
- Support hotel operations through Duty Manager shifts
- Ensure the safety and security of the lobby, entrance and guest luggage
- Coordinate fire walks, drills and bell tests, ensuring team readiness and compliance at all times. Will maintain and update emergency procedures, including fire and evacuation processes
- Experience as Head Concierge or Assistant Head Concierge in a luxury hotel
- A natural leader with a passion for five\-star service
- Strong knowledge of Dublin and Ireland
- Excellent communication and problem\-solving skills
- Experience in a Duty Manager capacity
- Full clean driving licence
- Flexible, professional and highly guest\-focused
Skills Needed
Hospitality, Exceptional Customer Service Skills, Local Knowledge Skills
About The Company
The Fitzwilliam Hospitality Group operates a collection of premium hospitality venues in the heart of Dublin City. Our portfolio includes a five\-star hotel, a Michelin\-starred restaurant, a boutique townhouse, an Asian\-influenced dining destination, a wine bar and a modern gastro pub.
Company Culture
At the Fitzwilliam Hospitality Group, our culture is built on excellence, warmth, and genuine hospitality. We pride ourselves on creating a welcoming environment for both guests and employees, where individuality is celebrated and service is delivered with personality and care. Teamwork, respect, and continuous improvement are at the heart of everything we do. We believe in nurturing talent, encouraging innovation and empowering our people to grow within a supportive and inclusive workplace. Our team shares a passion for delivering exceptional experiences and upholding the high standards that define the Fitzwilliam brand.
Company Benefits
At the Fitzwilliam Hospitality Group, we offer a competitive and rewarding benefits package designed to support our team both personally and professionally. Benefits include discounted stays \& dining experiences across the group, meals while on duty, uniform provision and access to wellness initiatives. We also provide opportunities for career development through ongoing training and internal progression. Our team enjoys a positive work\-life balance, recognition for achievements, and a supportive, inclusive environment where contributions are truly valued.
Vacation, Paid time off, Flexible schedule, Employee development programs, Tuition reimbursement, Cycle to work, Referral bonus, Competitive salary, Preferential room rates, Family and friends rates, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Work With Charities, Social Opportunities, Employee of the Month, Employee Recognition Scheme, Annual performance review, Culture of recognition, Progression opportunities, Access to Health \& Wellbeing app, Bereavement leave, Long service awards, Staff celebration events, Company employee App
Salary
Not disclosed
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