Guests Service Manager - Nights
Ramada Encore Leicester is looking for a Guest Services Manager Nights. Being a Guest Services Manager means taking responsibility for delivering a fantastic experience for every guest at our hotel. It means leading the team, being willing to get stuck in, and presenting a professional and friendly face for the hotel.
As ‘Guest Services Manager’ you’ll be on the front line, delivering our mission!
You’ll be delivering attentive customer\-focused service, understand brand standards and enjoy working as part of a successful team. You will acquire a thorough understanding of the operational departments of the hotel, Front Office, and Food \& Beverage, which includes Restaurant, Bar, Meetings \& Events in order to assist with the day\-to\-day running of the hotel during nights.
Supporting the Department Managers and working flexibly across the departments to ensure a great service experience for all our guests.
We’re looking for individuals, not robots! We want people who can really shine in a busy setting, who are comfortable and confident in meeting and engaging with new people, who can delegate tasks and handle the smooth\-running of a shift, and who have a passion for great customer service.
Preferred skills:
What’s in a day’s work?
A varied role that will assist with the smooth running of the hotel operation during your shift to include;
- Effective and efficient check\-in/out
- Ensuring Bar, Restaurant \& Meeting Rooms are set to standard
- Assist and supervise the service delivery at peak times across the departments
- Coaching \& training team members
- Deliver excellent customer service
- Delivering on brand standards
- Maintaining Food Hygiene, Food Safety, and Health \& Safety standards
- Available to work when the team and customer needs you most
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Hotel Experience
Required Skills
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Customer service
Customer Relationship Management, Customer Experience
People and Culture
Team Mentoring
Soft skills
Leadership
Values
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Integrity, Boldness, Honesty, Trust, Accountability
Benefits
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Pension, Learning \& development programmes, Hotel restaurant staff rate, Staff party
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