Guest Services Manager
*Do you pride yourself on providing outstanding guest service?*
*Are you a people orientated individual?*
Job Perks and Benefits:
- Incentivisation scheme
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family \& Friends discounts in hotels across The QHotels Collection
- Support with training \& professional qualifications, including course fees!
- Various learning \& development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
Working closely with the Front of House Manager, you will play a key role in delivering an exceptional guest experience from arrival to departure. Reception is the first impression guests have of the hotel, so it is essential that you and your team provide a professional, welcoming, and high standard of service at all times. Supporting the Front Office Manager, you will oversee the day\-to\-day front desk operations, ensure smooth guest check\-ins and check\-outs, manage room allocations, and provide guidance on room rates, packages, and promotions. You will also handle guest queries and complaints efficiently, support and motivate the reception team, and help maximise hotel revenue while maintaining excellent guest satisfaction.
Key Skills and Qualities
- Previous experience within a front office, reception or front of house position, or equivalent
- People management experience
- Quality \& standards driven
- Outstanding customer service skills
- Conflict resolution
Glasgow Westerwood Hotel, Spa \& Golf Resort is just outside Glasgow in Cumbernauld and is a 4\*, 148\-bedroom property. Our hotel has an 18\-hole golf course, and the dining options include the Flemings restaurant, the Grill restaurant, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, tennis courts, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly. We are thrilled to share that all of our hotels have now been accredited with either a Bronze or Silver Award from Green Tourism!
INDFOH
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